Systems Engineer II

Responsibilities

The Systems Engineer II is responsible for the deployment, integration, support, troubleshooting, and optimization of IGT's enterprise gaming solutions in casino environments. This role serves as a technical subject matter expert across multiple infrastructure disciplines including Windows Server, Linux, SQL Server, virtualization, storage, networking, cybersecurity, cloud-enabled technologies, and containerized applications.

Working closely with customers, project teams, software development, product support, and third-party vendors, the Systems Engineer II delivers system implementations, upgrades, migrations, and operational support for critical casino management systems. The position requires strong analytical skills, a customer-first mindset, and the ability to resolve complex technical issues in high-availability environments.

This role offers exposure to a diverse technology stack and provides opportunities to develop expertise across gaming systems, infrastructure architecture, automation, virtualization, cybersecurity, and emerging technologies.

System Deployment & Integration

• Install, configure, upgrade, and support IGT gaming systems and related infrastructure.
• Execute software deployments, platform migrations, and infrastructure modernization projects.
• Configure and maintain Windows Server, Linux, SQL Server, virtualization platforms, and storage solutions.
• Support implementation of high-availability and disaster recovery solutions.

Infrastructure & Platform Support

• Troubleshoot complex system, application, database, and network issues.
• Perform system health assessments and proactively identify infrastructure risks.
• Support physical and virtual environments including VMware, Hyper-V, Nutanix, and cloud-enabled solutions.
• Monitor and optimize system performance, availability, and security.

Networking & Security

• Assist with troubleshooting enterprise networking technologies including routing, switching, VPNs, firewalls, load balancers, and network segmentation.
• Support cybersecurity initiatives, security hardening, vulnerability remediation, SSL/TLS implementation, and identity management solutions.
• Ensure adherence to gaming regulatory requirements and security standards.

Database Administration

• Deploy, configure, maintain, and troubleshoot Microsoft SQL Server environments.
• Support database migrations, backup and recovery operations, performance tuning, and disaster recovery processes.
• Utilize T-SQL and SQL troubleshooting techniques to support customer environments.

Automation & Continuous Improvement

• Develop and maintain automation tools, scripts, and operational processes using PowerShell and other scripting technologies.
• Participate in process improvement initiatives focused on efficiency, reliability, and customer satisfaction.
• Contribute to technical documentation, knowledgebase articles, SOPs, and deployment standards.

Customer Engagement

• Serve as a trusted technical advisor during customer implementations and support engagements.
• Communicate technical information effectively to customers, project stakeholders, and internal teams.
• Participate in on-call support, escalation management, and major incident response activities as required.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience.
• Minimum 3 to 5 years of experience supporting enterprise infrastructure environments.
• Experience with:
• Microsoft Windows Server administration
• Microsoft SQL Server deployment and administration
• Enterprise networking technologies
• Virtualization platforms
• Linux command line administration
• System troubleshooting and root cause analysis
• Strong verbal and written communication skills.
• Ability to obtain and maintain gaming licenses and security clearances as required.
• Ability to travel up to 15%, based on business needs.

Preferred Qualifications

Operating Systems

• Windows Server 2016/2019/2022/2025
• Red Hat Enterprise Linux, Rocky Linux, Ubuntu, or similar Linux distributions

Databases

• Microsoft SQL Server
• SQL High Availability and Disaster Recovery technologies
• T-SQL scripting and performance troubleshooting

Virtualization & Storage

• VMware vSphere
• Microsoft Hyper-V
• Nutanix AHV
• SAN and NAS technologies
• Ceph or enterprise storage platforms

Networking

• Cisco, Juniper, Dell, Aruba, Brocade
• Firewalls and VPN technologies
• HAProxy, F5, A10, NGINX, OPNsense
• DNS, DHCP, VLANs, routing, switching, and load balancing

Automation & DevOps

• PowerShell
• Python
• Git
• CI/CD concepts
• Infrastructure as Code principles

Cloud & Container Technologies

• Docker/Podman
• Kubernetes/OpenShift
• Container orchestration platforms
• Hybrid cloud infrastructure concepts
• AWS experience

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership