Customer Service Coordinator - Trade Office Operations

Customer Service Coordinator - Trade Office

Doug Anderson Plumbing and Heating is hiring a full-time Customer Service Coordinator - Trade Office in Billerica, MA!

Want to know what you're getting into? Let's break it down.

Quick Overview:

Pay: Earn up to $28 per hour

Schedule: 8 am-5 pm, Monday through Friday

Benefits: Enjoy a comprehensive benefits package including health and dental coverage, vacation time, training opportunities, engaging small company events, steady hours, supportive management, and company-provided gear.

Your Role As an Customer Service Coordinator - Trade Office:

• You'll manage customer communications, scheduling, and follow-ups to ensure excellent service from first contact to follow-up
• Manage incoming leads from various channels (Google, Thumbtack, Angi, phone calls, texts, chats)
• Respond promptly to inquiries and book service appointments
• Schedule appointments in ServiceTitan and make confirmation calls for the next day's appointments
• Proactively reach out to existing customers to schedule maintenance and recurring services
• Communicate professionally with customers via phone, text, email, and chat
• Maintain accurate customer records and job details in ServiceTitan
• Monitor multiple communication channels while ensuring timely responses
• Organize follow-ups and manage the office email inbox
• Assist with general administrative tasks as needed

Qualifications:

• Professional phone skills
• Strong oral and written communication skills
• Excellent customer service skills
• Comfortable booking and rebooking appointments, and guiding customers through decisions
• Ability to multitask and stay organized in a fast-paced environment
• Confidence using scheduling and office software (ServiceTitan experience is a plus)
• Self-motivated with strong follow-through
• Must have plumbing/heating/AC office work experience, NO MEDICAL or DENTAL background

What Sets Us Apart?

We are a thriving local company grounded in integrity, reliability, and community engagement. Our mission is to provide exceptional plumbing and heating services while ensuring that each customer has a top-notch experience. Our growth is fueled by our unwavering dedication to customer satisfaction, employee well-being, and fostering long-term relationships. We promote open communication, continuous improvement, and a workplace culture where every contribution is valued.

Apply in Moments:

Ready to take your career to the next level as our Customer Service Coordinator - Trade Office? The process is quick and easy-fill out our initial 3-minute, mobile-friendly application today! Your future starts here-don't miss out on this exciting opportunity!