Business Solutions Analyst

Position Overview

The Business Solutions Analyst is responsible for the configuration, integration, optimization, and ongoing support of business-critical banking applications and systems used throughout the Bank. Applications will be assigned by the Bank Solutions Manager in partnership with Business Unit leaders. This role will serve as the Subject Matter Expert (SME) and strategic liaison between business units, Information Technology, vendors, and external partners. The Business Solutions Analyst ensures systems are reliable, scalable, secure, and aligned with business, operational, and regulatory requirements. In addition, the Business Solutions Analyst is responsible for documenting processes that result from the use of the applications/systems being supported.

Primary Duties and Responsibilities

• Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.

• Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
• Serves as the primary Business Solutions Analyst and Subject Matter Expert on assigned banking applications.
• Documents, plans, tests, and implements software specifications to meet bank business requirements for modified or new bank products and systems.
• Plans and coordinates installation, upgrades, patching, integration, and conversion of bank software and services with project management, technical staff, supported business units, vendors, and clients.
• Provides first and second tier support for assigned bank applications and systems.
• Coordinates change management activities in accordance with Bank policy and industry best practices.
• Develops and updates support plans and system documentation for assigned systems and platforms.
• Plans and schedules support activities for assigned systems based on product roadmaps, changes to compatibility requirements and the IT infrastructure, regulatory changes, user requirements, risks, and vulnerabilities.
• Provides ongoing training to support staff and users when requested.

• Participates in appropriate advisory councils and user groups in order to influence product roadmaps based on the Bank's goals and objectives.
• Collaborates with cross-functional project teams to guide feature development from inception to delivery.
• Supports, trains, builds, and tests logic scripts for the use of RPA (Robotic Process Automation). Utilizes RPA and other AI capabilities to drive efficiency, operational excellence, support data governance, improve client experience, and/or support revenue growth.
• Develops and maintains system documentation and workflows.
• Works with Information Technology, Business Unit leaders, and Stakeholders to advance API strategy roadmaps.
• Maintains knowledge and understanding of current trends, laws, and issues affecting the area of expertise.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Minimum Qualifications

• 3 years of experience in Bank Operations or Bank Application Support
• 4-Year Undergraduate Degree (e.g., BA or BS) in Computer Science, Information Systems, or related field
• Fiserv Premier, or other major core banking system experience
• Ability to utilize Fiserv Business Analytics, IBM Cognos, or other major data analysis/reporting tools
• Familiar with digital banking, payment, treasury management, item processing, and commercial and/or consumer banking environment
• Previous experience with integrating bank applications and system conversions
• Strong general knowledge of Information Technology
• Basic Project Management knowledge, experience, and capabilities
• Proficient in Microsoft Office suite
• Familiar with ITIL principles

Preferred Qualifications

• Experience supporting the software development lifecycle (SDLC), including systems integration testing (SIT), user acceptance testing (UAT), and implementation support.
• Experience applying automation and AI capabilities (e.g., robotic process automation (RPA), machine learning, and/or generative AI) to improve process efficiency, achieve operational excellence, enhance the client experience, and contribute to revenue growth.
• Strong data and analytical skills, including experience with data mapping, data quality/validation, reporting/decision support, and supporting system conversions and integrations.

Attributes for Success

• Strong analytical skills
• Collaborative, team player
• Excellent interpersonal skills
• Self-motivated, requiring minimal supervision and has extensive problem resolution skills that require little or no outside help
• Strong written and verbal communication skills
• Demonstrated skills in working with clients from various backgrounds

• Previous Experience in a customer service role

Our Way

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators

Benefits

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:

• Eligibility for health, dental, vision, life and disability insurance coverages
• Retirement Plan - 401k with matching
• ESOP- Employee Stock Ownership Plan
• Time away from work - vacation time, sick time and holidays
• Paid parental leave
• Tuition Assistance
• Professional development opportunities

THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER

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