Business System Analyst

Business Systems Analyst

To transform lives through love and service.

The Business Systems Analyst supports organizational technology initiatives by analyzing business processes, identifying system requirements, and ensuring alignment between technical solutions and business needs.

Essential duties and responsibilities:

• Analyze business processes and document system requirements.
• Develop functional specifications and liaise between business units and IT.
• Support system implementations, upgrades, and integrations.
• Conduct user acceptance testing and validate system functionality.
• Provide training and documentation for end users.
• Prepare documents, spreadsheets, and databases as necessary for reporting purposes.
• Develop, generate, and compile reports required by the Department.
• Monitor data integrity and troubleshoot system issues.
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
• Serves as technical "Go-To" for departments regarding ERP systems.
• Actively participate in the PQI System.
• Facilitate the analysis of data to continually assess organizational performance.

Other responsibilities:

• Complies with all applicable training requirements.
• Complies with all company safety, personnel and operational policies and procedures.
• Complies with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team.
• Performs other duties as necessary to fulfill the Mission of Society of St. Vincent de Paul CARES.

Required knowledge, skills and abilities:

• Able to speak, write and understand English.
• Ability to read, write, analyze and interpret documents.
• Possess applicable computer skills, proficient in MS Excel and database management.
• Ability to write routine reports and correspondence, effectively present information in one-on-one and small group situations to clients and other employees of the organization.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Demonstrated use of intermediate computer operations and intermediate software packages
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
• Excellent verbal communication, customer service and time management skills.
• Flexible work schedule including evenings, nights, weekends and holidays.
• Ability to set appropriate limits, work under deadlines and multi-task.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Excellent communication and listening skills.
• Possess strong work ethics.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Successfully pass Law Enforcement background screening.
• Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.
• Mission-driven attitude supplemented with integrity and passion.
• Adherence to the highest ethical standards, personally and professionally.
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
• Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.

Additional knowledge, skills and abilities:

• Understands the barriers faced by Veterans and their families when they are returning to civilian life.
• Knowledge of the characteristics and cultural diversity associated with Veterans and their family members.
• Ability to meet deadlines and handle crisis.
• Exceptional record keeping skills; ability to obtain and maintain accurate, detailed and confidential notes and client's files specific to program requirements.
• Excellent written and verbal skills, which include word processing, data entry and email.
• Ability to problem solve and make decisions independently as needed.
• Possess a valid Florida driver's license and a reliable vehicle for travel is required.

Education and experience:

• Ability to work well independently and as part of a team.
• Bachelor's Degree from four-year college or university with 2 years related experience; or four or more years related experience with data entry, data compliance and/or project management or the equivalent combination of education and experience.
• Track record of successful project management training, compliance, and/or data quality projects.
• Knowledge of Health and human services background and HMIS preferred.

General physical demands:

These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 40lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental demands:

Must handle new and diverse work problems daily. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.

Work environment:

Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.

The Society of St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer.