Restaurant Busser

Job Description

Job Description

Job Title: Busser
Department: Restaurant

Reports To: Outlet Manager/Assistant Managers

SUMMARY:

Service of food and beverages to Restaurant area in order to maximize guest satisfaction and enhance a pleasant dining experience.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintains cleanliness of stations.
• Ensure sufficient working utensils and replenishment before, during and after service hours.
• Communicate any guest dissatisfaction or discrepancies to management as soon as received.
• Practice good personal hygiene as per company.
• Ensure the dining room tables and buffet area is consistently clean and set up according to standards.
• Ensure guests are being assisted in a prompt manner and their requests are met in a friendly and courteous manner.
• Ensures that the overall condition of dining room is always refreshed and rectify when needed.
• Have all the par levels for supplies and equipment replenished before finishing shift.
• Ensures adherence to all health and safety regulations and procedures. Must be Safe Serve Certified.
• Clean and reset tables for new guests in a timely manner with attention to details from table top, to settings, seat, walls and flooring.
• Adhere to service standards according to company.
• Assist servers with large orders to ensure timely delivery to guests.
• Maintain uniforms issued by company in good shape.
• Attend training classes when schedule.
• Adhere to all request/directions made by guests and management.
• Must be able to maintain high standards of personal appearance and grooming.
• Ensures all guests issues and concerns are solved if
• Monitor and supervise the flow of every Outlet and assist with guests as needed.
• Monitor quality of service.
• Be visible on every area of the Outlets and assist staff as needed especially during peak hours.
• Familiarize all promotions in Restaurant to better assist guests.
• Must be able to maintain a warm and friendly demeanor at all times while all encounters are always attentive and courteous.
• Attends department meetings when scheduled.
• Must work weekends and holidays according to schedule.
• Maintains a calm demeanor during periods of high volume or unusual
• Contributes to positive team environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Have strong customer service skills, to work as part of a team.

EDUCATION

High school diploma or general education degree (GED) or equivalent and two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to clearly and precisely relay information about hotel and outlets to guests in English, both written and verbal form.

MATHEMATICAL SKILLS

Ability to work mathematical concepts such as addition, subtraction , multiplies and divides. Be able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written and oral form..

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to use hands to finger, handle, or feel and talk and hear. The colleague frequently is required to stand up to 4 hours, walk, and sit. The colleague is occasionally required to reach with hands and arms, perform repetitive motions, bending, and climbing. Occasional pushing, pulling, stooping, bending, kneeling, crouching and crawling. May lift or move up to 10-15 pounds on a daily basis and occasionally lift and/or move up to up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions o this job.

The noise level in the work environment is usually quiet. The work environment is fast-paced and sometimes hectic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)