Service Advisor

Overview

Freedom Honda, a subsidiary of Vann York Auto Group, is located in Sumter, SC. We currently have a rare opportunity for a Full-Time Service Advisor for our Service Shop. We do more than talk about valuing our employees, we put forth the effort to show we value our employees. No need for us to boast about our excellent company culture and why you would want to invest your valuable time and skills at Freedom Honda, apply today and check it out for yourself.

Rewarding pay is based on knowledge, skills, and experience.

Job Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Benefits

• Excellent Pay!
• Training
• 401(k) Plan with Company Match
• PTO - Paid Time Off
• Medical, Dental, and Vision Plans
• Product and Service Discounts
• Opportunity for Career Advancement with a Growing Company

Core Responsibilities

• Schedule appointments for service/maintenance/recall work
• Greet customers and inspect their vehicle
• Advise customers about necessary/suggested services and costs
• Follow the status of the customer's vehicle from service bay entry through the completion of work
• Keep customers informed of any changes that occur
• Upon completion of work, review the work order with the customer to assure all concerns are addressed
• Maintain high CSI scores and provide a completely satisfying customer experience

Requirements

• Experience is preferred
• General knowledge of vehicle mechanical operations
• A positive attitude, good customer service, and communication skills
• Thrives in a fast-paced team environment
• Good work ethic, computer skills, professional appearance
• MVR & Background screening
• Valid in-state Driver's License
• Two forms of Government-issued ID (Driver License, Social Security Card)

Terms

• We are an equal-opportunity employer

Vann York Auto Group appreciates our employees and invests in their success! We believe positive relationships with our employees lead to positive relationships with our customers. Generations of car owners have trusted Vann York Auto Group for all their transportation needs because of the great work of our professional, loyal staff. Enjoy a rewarding career with our growing company! Apply now and join our team!