INFORMATION TECHNOLOGY ASSOCIATE

Information Technology Associate

California Governor's Office of Emergency Services

$4,935.00 - $8,740.00 per Month

Job Summary The IT Associate (ITA), under the general supervision of the Service Desk Support Supervisor (IT Supervisor II), provides front-line client support within the Cal OES statewide enterprise environment. The incumbent delivers technical assistance to end users through the Service Desk, supports a wide range of endpoint technologies and enterprise applications, and assists with routine system access, connectivity, and device troubleshooting. The position participates in the maintenance and support of IT service management tools and processes, including service catalog operations, and collaborates with technical teams to ensure effective service delivery. The ITA applies fundamental IT concepts, follows established procedures, and contributes to a high-quality customer service experience in a fast-paced operational setting.

You will find additional information about the job in the Duty Statement.

In Office: This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position.

You will find the Minimum Requirements in the Class Specification.

Job Code #: JC-536206

Position #(s): 163-161-1401-005

Working Title: Information Technology Associate

Classification: INFORMATION TECHNOLOGY ASSOCIATE

Work Location: Sacramento County

Telework: In Office

Job Type: Permanent, Full Time

The California Governor's Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

Application Package Requirements To have your application considered for this job opportunity: List the Job Code (JC) and Position Number for this position in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" section on the State Application, STD. 678. List your most current employment history first in the "EMPLOYMENT HISTORY" section on the STD. 678. Provide the "From" and "To" dates with the month, day and year, the "Hours Per Week" that you worked and the Total Worked (Years/Months). You may include overtime hours. You must complete the "DUTIES PERFORMED" on the State Application ( do not note "see attached resume" in this section ). Failure to comply and your application is considered incomplete. SROA and Surplus are encouraged to apply and must submit a copy of their letter. Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service. If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency. NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail. **A candidate pool may be established for subsequent vacancies.** **All hires may be subject to a criminal background check.** **We encourage applicants to apply electronically.**

Final Filing Date: 10/30/2026

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Governor's Office of Emergency Services Recruitment Attn: Human Resources 3650 Schriever Ave Mather, CA 95655

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Governor's Office of Emergency Services Human Resources HR Unit - CH 10370 Peter A McCuen Boulevard Mather, CA 95655 Please drop off at HR Window; Second Floor. This excludes holidays and weekends. 08:00 AM - 05:00 PM

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your CalCareer Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefit information can be found on the CalHR website and the CalPERS website.Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking
• On-site Gym and Locker room
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Located near many local eateries, financial institutions, and the Light Rail Station

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: Human Resources Contact: HR Unit - CH View phone number on click.appcast.io View email address on click.appcast.io

EEO Contact: EEO Officer View phone number on click.appcast.io View email address on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Failure to include an SOQ may disqualify an applicant from consideration.Your SOQ will be a determining factor of your qualifications for this position. If your qualifications are competitive, you will proceed to the hiring interview.A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration.Please review the Duty Statement for this position.

SOQ FORMAT INSTRUCTIONS:

• The SOQ shall be no more than two pages, single-sided, single-spaced in