Clinic Manager - San Francisco

About Us We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionising the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalisation has earned us recognition as one of the top fastest‑growing HealthTech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 110 locations, offering leading care and state‑of‑the‑art technology. The Role As the Clinic Manager, you will be responsible for all operations and sales of your facility. This will include, but not be limited to, establishing and implementing clinical protocols and creating a culture of empathy and excellence. You will focus on building and implementing the processes that uphold the day‑to‑day operations of the clinic, ensure a high quality of clinical care, focus on the patient, and provide outstanding customer service. Our ideal candidate is hard-working, detail‑oriented, approachable, helpful, and positive. They act with a sense of urgency and love to provide an amazing, personalized experience to all patients. They meet challenges with a growth mindset and with a solutions‑oriented attitude. This person takes the initiative to solve problems for their team and their patients, and instils these values in their teammates. In this role you will work closely with the Lead Orthodontist to establish a winning clinic culture that is patient‑friendly, enhances teamwork and productivity, and is based on integrity, transparency, and collective problem‑solving. How You’ll Have An Impact Establish a winning clinic culture while developing, coaching and leading a cross‑functional team. Oversee the daily operation of the clinic: schedule staff, assign workloads and manage the facilities to meet clinical, administrative and operational support requirements. Own a P&L of the facility, including topline (revenue) and bottom‑line (expense) performance. Manage the finances while ensuring the budget is adhered to, forecast expenses, review invoices, statements, receipts and approve expenditures. Own the team sales, ensuring clinics hit a 60% sales conversion rate and providing best‑class patient care so all patients are excited to start treatment. Recruit, develop, coach and lead a cross‑functional team to ensure each person is meeting their full potential and evaluate and manage employee performance. Continuously spearhead quality improvement and initiatives by reviewing, investigating, documenting and resolving patient complaints. Use data and analytics to develop and recommend improvements for processes, systems and operational performance within the clinic. Lead by example and be able to effectively cover all non‑orthodontist roles at the clinic, including jumping into new patient visits, delivering a best‑class patient experience, filling in at the front desk when the clinic coordinator is out, handling patient correspondence and chair‑side assisting for dental procedures. What You’ll Bring P&L experience (top‑line and bottom‑line experience). 2+ years of leadership experience. Prior experience supervising direct reports with strong team engagement and retention. Willingness and ability to be onsite in the clinic each day. Ability to work a flexible schedule including nights, holidays and weekends. Ability to travel between clinics in the market if necessary. Physical ability to lift 45 lbs and stand for 8 hours at a time, and coordinate movement of small instruments. Experience selling and providing sales coaching. Working knowledge of recruitment, selection, onboarding, performance management and training principles and procedures. Adaptable, flexible and innovative; excited to work in an evolving environment. Strong verbal and written communication skills; computer proficiency. Nice To Haves Experience in Healthcare. Experience in sales. Bachelor’s degree in Business or Healthcare Administration. What We Will Bring Discounts on orthodontic treatment after 90 days of employment. Opportunity to revolutionise a massive sector of healthcare – over 200 million Americans need orthodontic care. Motivated by caring for others; takes initiative; business minded and team oriented; passionate about the experience of patients; relentless pursuit of excellence. Adaptable, flexible and innovative; excited to work in an evolving environment. A diverse group of smart people with backgrounds from healthcare to tech to entertainment. #J-18808-Ljbffr