Multi-Unit Manager, San Francisco

MULTI-UNIT MANAGER

PROPER FOOD

SAN FRANCISCO, CALIFORNIA

Company Background

At Proper Food, we make it a cinch to eat well on the run. We craft our fare by hand fresh every morning the only we know how – with whole, seasonal ingredients sliced, chopped and seasoned with care. Nothing phony or factory-made. Just good, proper food that’s packed and ready to go. We cook all our meals from scratch each morning in our commissary kitchen and deliver them to our stores twice a day. At the end of each day, unsold meals are donated to local food banks.

Proper Food launched in San Francisco in 2014 and has rapidly grown to 16 locations in the San Francisco Bay Area, earning accolades from customers, food critics and local media. We are continuing to grow in San Francisco, and in 2019 we started bringing our fresh, honest fare to NYC and redefining ‘fast food’ in way that appeals to the food-savvy and time-starved!

The Role

As a Multi-Unit Manager, you will oversee the operations of 2-3 Proper Food retail locations, managing a team of approximately 6-12 employees under the guidance of the Regional Manager. You will be responsible for ongoing store operations within your territory - hiring & training your team, upholding and streamlining processes, liaise between store and kitchen & actively participate in day-to-day store operations. 

Our stores are open primarily Monday – Friday and the Multi Unit Leader must be available to work varied hours during the week, including opening and closing. If you are a strong leader who is passionate about people, energized by the idea of changing the way people eat on the go, and enjoy leading and developing a team, this may be the position for you.

Your Responsibilities

• Staffing, Scheduling & Personnel management:  Hire, train & develop staff. Manage employee scheduling and payroll. Address performance issues swiftly and respectfully. Coordinate staffing on a weekly and daily basis.

• Operations:  Ensure all procedures are being executed efficiently, effectively and at the highest level. Ensure functionality of all equipment and manage general store upkeep.

• Customer Experience:  Take pride in delivering an exceptional customer experience including a spotless store environment, flawless product quality and the kind of customer service that puts a smile on everyone’s face. Closely monitor and quickly respond to customer feedback via multiple channels (e.g., in-store, email, loyalty program, social media, etc.).

• Inventory:  Oversee and set daily & weekly pars. Supervise supply ordering.

• Catering & menu implementation:  Assist Catering Manager and support catering program. Maintain updated collateral; labels, menus, allergens, signage, oven settings.

• Team building & Leadership:  Maintain our positive, warm and high-performance culture. Demonstrate hands-on management, rolling up your sleeves and jumping in wherever needed. Be a role model for delivering an exceptional customer experience.

What Makes You Great

• Passionate about food – and even more passionate about people. Helping others succeed and delighting customers makes you happy.

• Proactive & resourceful – you always find a way

• Able to handle a fast-paced and demanding environment with grace. Flexible and able to roll with it.

• Service oriented with a commitment to quality and consistency – on top of every detail

• Unwavering honesty, transparency and integrity.

• Flexible & reliable – able to respond to and ensure coverage for last minute call-outs & emergencies

Specifically, you must have:

• 2+ years of retail/ restaurant management experience. You don’t necessarily need to have been an Multi-Unit Manager, but you do need to have managed a team of 5+ people.

• Computer skills including Microsoft Word & Excel. 

• Food Manager Certification

• Strong communication and interpersonal skills

• Fluent in both written and spoken English 

  What We Offer

• Competitive compensation plus bonus program-we reward both personal and company-wide performance  

• 401k  

• Paid Time Off

• Company contribution towards medical, dental and vision insurance  

• Delicious shift meals  

• Company-provided laptop and reimbursement for cell phone service  

• Closed most major Holidays

• The opportunity to play a key role in growing a rapidly expanding concept and the tremendous personal growth that comes with that

PHYSICAL DEMANDS AND WORK ENVIRONMENT  

• Ability to lift up to 50 pounds

• Ability to push, pull, carry up to 50 pounds

• Ability to stand, walk, and bend for up to 8 hours

• Exposure to various environmental conditions such as cold due to refrigeration or heat due to hot surfaces or espresso machines and to cleaning chemicals  

Proper Food provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Proper Food celebrates diversity and is committed to creating an inclusive environment for all employees.   

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.