Supervisor, Case Management

Expected Semimonthly Salary:
$3,032.51
Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary:
Under minimal supervision, the Case Management Supervisor oversees technical, administrative and program support while ensuring exemplary customer service is provided to parents, providers and program participants. This role is responsible for managing staff performance, workflow and development through coaching, training and performance evaluations. The Case Management Supervisor exercises independent judgment in completing assigned tasks in alignment with agency policies, standards, and funding requirements. Additionally, the Case Management Supervisor works with various program departments, serving as a liaison between teams, collecting and analyzing activity data, preparing reports, attending meetings, and handling special projects. This position also represents the Program Manager as needed.

Please review the full job flyer here: Case Management Supervisor Job Flyer

Essential Duties and Responsibilities

Within a team structure, this position will perform the following responsibilities:

Direct Supervision & Leadership 80%

Document Processing & Data Entry 20%

Job Specifications

Minimum Required

• Education & Experience :
  • High School Diploma with 7 years of industry experience, including 1 year in a leadership role or
  • Associate's degree with 5 years of industry experience, including 1 year in a leadership role or
  • Bachelor's degree with 3 years of industry experience, including 1 year in a leadership role or
  • An equivalent combination of education and experience that supports successful performance in the role
  • Experience in case management required.

• Technical Requirements :
  • Demonstrated computer skills are essential due to the frequent use of computer programs to perform daily duties. Intermediate to advanced level of proficiency in Windows, Excel, Access, and Word required.

• Travel : This position requires 10% travel. Travel may include driving to other CCRC offices for training, conferences, coverage or events. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance.
• Work Schedule : This position is full time hybrid schedule; may work a non-traditional schedule (i.e., weeknights and weekends) as needed.
• Work environment: Office work environment; ambient temperature, moderate noise levels, indoor.
• Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
  • Live Scan Clearance / DOJ Fingerprinting : For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance : For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRC's liability insurance provisions: For positions where driving is required.
  • Child Development Permit : For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
  • CPR / Pediatric CPR certification : For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 - 1596.866)
  • Federal Debarment Checks : For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)

Preferred:

All minimum requirements above met, plus:

• Education : Associate/Bachelors preferred.
• Experience :
  • Experience in public assistance programs is preferred. Experience working with case management and protective services is a plus.
  • Knowledge of state assistance programs, financial assistance programs, Resource & Referral programs and other programs, with emphasis in childcare issues and an understanding of 'program requirements' of state-supported child care programs is highly desirable.

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at View phone number on click.appcast.io or email them at View email address on click.appcast.io.