Case Manager

Job Description

Job Description

Description

The Strategic Legal Practices (SLP) Case Manager owns a high-volume caseload of legal cases from initiation through resolution. This role is the central point of contact for attorneys, clients, and internal departments, requiring strong organizational skills, sound judgment, and professional communication with legal counsel and cross-functional stakeholders on behalf of Strategic Legal Practices.

KEY RESPONSIBILITIES

• Manage a high-volume caseload end to end, documentation, processing, follow-up, and closure.
• Maintain accurate case records in the case management system, ensuring all milestones, deadlines, and correspondence are logged in real time.
• Prioritize and triage cases based on urgency, compliance deadlines, and attorney direction; escalate issues proactively to avoid delays.
• Serve as the primary liaison between Strategic Legal Practices and assigned attorneys, providing timely updates on case strategy, status, and required actions.
• Prepare case files, documentation packages, and correspondence for attorney review; respond promptly to all attorney requests.
• Coordinate across departments — compliance, client services, paralegal support, and billing — to move cases forward efficiently.
• Serve as a professional point of contact for clients, delivering clear updates on status, timelines, and documentation needs.
• Ensure all files are complete and compliant with program and regulatory standards; support audits and compliance reviews as needed.

WORK ENVIRONMENT & EXPECTATIONS

• High-volume, production-oriented role with clear caseload benchmarks and quality standards.
• Daily interaction with attorneys and legal staff; professional, responsive communication is essential.
• Occasional overtime may be required during peak periods or to meet critical deadlines.
• Strict confidentiality regarding sensitive client and legal information is required at all times.

QUALIFICATIONS

• 2+ years of experience in case management, legal support, or a related field; law firm or legal services environment strongly preferred.
• Proven ability to manage a high-volume caseload with competing deadlines in a fast-paced setting.
• Strong written and verbal communication skills; comfortable corresponding directly with attorneys and legal staff.
• High attention to detail; proficiency with case management software and Microsoft Office Suite.
• Familiarity with legal workflows, court procedures, or compliance frameworks a plus.
• Associate’s or Bachelor’s degree in Business Administration, Paralegal Studies, or a related field preferred.

Benefits

We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:

• 401(k) with Employer Match – Plan for your future with confidence and company support.
• Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
• Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
• Paid Parking – Convenient and covered, so you can focus on your day.
• Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
• Employee Referral Program – Earn rewards for introducing talented individuals to our team.
• Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
• Employee Discount Program – Access to exclusive savings on a variety of products and services.
• Compensation: $30-35/hr