Patient Account Rep - ASAP

Job Overview A well‑known healthcare facility is looking for a Patient Account Representative to join our Revenue Cycle team in a self‑pay, patient‑facing capacity. This is primarily an inbound call center role: patients call in after receiving statements and need clear, empathetic guidance on their balances, insurance coverage, deductibles, and payment options. Your goal on every call is outstanding customer service—collecting payment or establishing a plan before the call ends. Responsibilities Answer inbound patient calls regarding billing statements, balances, and insurance responsibility Explain insurance coverage, EOBs, deductibles, and patient responsibility clearly and empathetically Collect payments or set up payment plans on every appropriate call Assist patients in understanding and applying for Financial Assistance programs Perform follow‑up calls on patient balances prior to accounts being referred to collections Make outbound collection calls when inbound call volume permits Document all patient interactions accurately and in a timely manner Update demographic, insurance, and account information based on verified data Manage call volume efficiently, keeping handle time appropriate without compromising care Qualifications Healthcare billing, patient financial services, or collections background—hospital or medical office experience strongly preferred Ability to explain insurance concepts, EOBs, high‑deductible plans, and patient responsibility to non‑clinical patients Collections‑mindful with genuine empathy—can ask for payment while maintaining a positive patient experience Efficient communicator—able to keep calls concise and productive without being dismissive Comfortable working inbound call volume in a fast‑paced environment Familiarity with credit and collection policies, HIPAA, and payer requirements Proficient with PC and standard business office systems Location: Fully onsite, long‑term temporary position. No relocation offered. Compensation: $24‑25/hour. Equal Opportunity Employer Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io . Workplace discrimination is illegal. #J-18808-Ljbffr Vaco by Highspring