Client Support Representative (Major Home-improvement Retailer)

Client Support Representative - Deliver Premier Residential HVAC Service Experiences

Job Overview:

• Company: Pro Energy Solutions INC.
• Salary/Pay Rate: $20-$22 per hour plus Performance Bonus.
• Location: Onsite (Morganville, NJ).
• Job/Employment Type: Full-Time.
• Schedule: Monday - Friday and Weekends.
• Project Scope: Residential HVAC / Mechanical.
• Mandatory Licenses & Certifications: None Required.

The Opportunity : You will serve as the essential link between homeowners and our technical teams, transforming complex HVAC needs into seamless service solutions. This role offers the opportunity to join a high-growth, family-owned company where your ability to build rapport and solve problems is recognized and rewarded through a competitive performance-based bonus structure. You will make a tangible difference by guiding customers through their home comfort journey with empathy and expertise.

How You Will Make an Impact:

• Manage high-volume inbound and outbound calls with a calm, professional, and helpful demeanor.
• Educate homeowners on residential HVAC solutions to help them make informed decisions for their property.
• Navigate a structured CRM system to accurately document customer interactions and maintain organized records.
• Resolve customer concerns by providing reassurance and clear information to overcome initial hesitations.
• Coordinate scheduling between clients and field technicians to ensure efficient service delivery and high satisfaction.
• Execute follow-up procedures to ensure every customer receives a premier experience from start to finish.
• Achieve performance goals that contribute to company growth while maximizing your personal bonus potential.

Required Qualifications & Experience:

• One year of experience in customer service, sales, or a high-volume call center environment.
• Proven ability to remain professional and maintain emotional control under high-pressure situations.
• Strong technical aptitude with the ability to learn and operate complex CRM and scheduling software.

Preferred Qualifications & Experience:

• Previous experience in the HVAC, mechanical, or residential service industry.
• Demonstrated persistence in sales or lead generation with a focus on relationship building.
• Flexibility to work varying shifts, including early mornings, evenings, and weekend rotations.

Compensation & Benefits:

• Weekly pay cycle with performance-based bonuses that reward your productivity and success.
• Medical insurance and comprehensive benefits package available after 90 days.
• Paid Time Off
• Access to a tech package and modern dispatch systems to streamline your daily workflow.
• Professional growth through apprenticeship and mentor training programs.
• Uniforms provided and eligibility for internal sales promos, contests, and referral bonuses.

About Us: Pro Energy Solutions is a family-run residential HVAC leader that is large enough to be successful, but small enough to care. We believe in building careers by providing a stable, year-round work environment where you are known by name and supported by modern technology and clear systems.


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Pro Energy Solutions INC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.