Customer Service Representative

What to ExpectThe Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program.What You'll Do* Work scheduling maintenance* Vehicle arrival preparation* Customer communication and expectations* Rental coordination and hand off* Vehicle status updates* Material and supplies reordering* Repair review and deliveryWhat You'll Bring* Strong customer-oriented approach with clients and coworkers* Must be willing to train others* Ability to work independently in limited supervision environments* Microsoft Office experience, preferred* Excellent written and verbal communication skills as well as the ability to follow instructions* Account receivable experience is a plusCompensation and BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:* Medical plans > plan options with $0 payroll deduction* Family-building, fertility, adoption and surrogacy benefits* Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution* Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA* Healthcare and Dependent Care Flexible Spending Accounts (FSA)* 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits* Company paid Basic Life, AD&D* Short-term and long-term disability insurance (90 day waiting period)* Employee Assistance Program* Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays* Back-up childcare and parenting support resources* Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance* Weight Loss and Tobacco Cessation Programs* Tesla Babies program* Commuter benefits* Employee discounts and perks programTesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact View email address on click.appcast.io for ADA related questions or to request ADA accommodations.Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .Customer Service RepresentativeTesla participates in the E-Verify Program