38869 | Call Center Representative

Job Description

Job Title: Call Center Representative
Location: Tampa, FL or Lenexa, KS (100% Onsite)
Pay Range: $20/HR-$23/HR (Based on Experience & Qualifications)
Benefits: Health, dental, and vision insurance. 401(k)



Role Overview:
Brilliant Financial Staffing has been engaged in the search for a Call Center Representative for our client in the emergency restoration and mitigation services industry. This is a contract opportunity with the potential for contract-to-hire consideration based on performance and business needs. Due to continued growth, our client is building a brand-new U.S.-based call center operation and is seeking dependable professionals to join the team.


The Call Center Representative will be responsible for handling inbound service calls from customers experiencing water, fire, or other emergency property damage situations. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional during high-pressure situations. The ideal candidate will be available to interview and start ASAP.



Key Responsibilities:

• Answer inbound calls from customers requiring emergency water mitigation and restoration services
• Gather and document critical job and customer information accurately
• Coordinate service requests and dispatch information to appropriate teams
• Follow established scripts, workflows, and brand-specific procedures
• Maintain accurate records within CRM and communication systems
• Communicate with customers, technicians, and internal departments regarding service updates
• Monitor active jobs and provide status updates as needed
• Escalate urgent or unresolved customer concerns appropriately
• Assist with order entry and coordination between multiple departments
• Support departmental goals related to response times, service quality, and customer satisfaction
• Perform administrative and operational tasks as assigned

Qualifications:

• 1+ years of call center, customer service, dispatch, or coordination experience required
• Excellent verbal and written communication skills
• Ability to remain calm and professional during emergency or high-stress situations
• Strong attention to detail and ability to follow structured processes
• Excellent multitasking, organizational, and problem-solving skills
• Reliable attendance and dependable work ethic
• Comfortable using Microsoft Outlook, Teams, RingCentral, CRM systems, and Excel spreadsheets
• Standard computer and data entry skills required

If you or anyone you know is qualified and interested, please apply immediately.


Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.