Call Center Representative

Call Center Representative

Serenity Healthcare is a mission driven company that is centralized around the quality of care for our patients and their families. As a Call Center Representative, you will have the opportunity to make a positive impact and provide a new sense of hope for many communities by connecting them with lifesaving treatments! With treatments that are provided in spa-like clinic settings, we are creating a world-class experience that is revolutionizing Healthcare.

BENEFITS

Serenity not only cares about our patients, but also our employees. We offer competitive benefits to ensure that you feel added value and appreciation as you make a difference where it matters most. We offer above market compensation, insurance benefits (with 90% of your premium paid by Serenity), many advancement opportunities, generous paid time off, Major Holidays off, and MORE!

RESPONSIBILITIES

Your primary responsibility in this role is to connect communities to life saving treatment options that Serenity provides. This requires you to engage in delicate conversations through active and reflective listening, empathy, and a positive attitude. You will also be expected to act as a liaison between established patients and their provider with any requests they may need pertaining to their care (Record information into EMR systems, schedule appointments, request medication refills, etc.).

QUALIFICATIONS

• High School Diploma/ GED.
• Proven experience in a high-volume customer service industry (Retail, Travel and Hospitality, Restaurant, Food, and beverage, Contact centers, etc.)
• Excellent verbal and written communication, basic math skills.
• Previous experience working with computer-based information systems.

Our office is open from 6am-8pm M-F and 7am-7pm on Saturdays, with flexible shift options! Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment).