Part-Time Property Services Ambassador - Safety

Job Description

Job Description

The part-time Property Services Ambassador at Eden Resort and Suites plays a crucial role in maintaining a safe and secure environment for guests, employees, and property. This dual role involves overseeing safety protocols, emergency response procedures, and assuming managerial responsibilities during designated shifts. May be expected to work weekends and holidays.

$18 hourly to start

• Formulate and implement safety policies and procedures in accordance with local, state, and federal regulations.
• Regularly review and update safety manuals and guidelines.
• Conduct regular safety training sessions for employees.
• Foster a culture of safety awareness and compliance throughout the organization.
• Develop and execute emergency response plans.
• Coordinate with relevant authorities and agencies for effective emergency management.
• Investigate accidents, incidents, and near misses.
• Maintain detailed records of safety-related incidents.
• Conduct routine safety inspections of the property.
• Collaborate with relevant departments to address and rectify safety concerns.
• Communicate safety-related information to staff and guests.
• Ensure that safety signage is visible and up-to-date throughout the property.
• Assume responsibility for the smooth operation of the front desk during designated shifts.
• Address guest inquiries, concerns, and issues promptly.
• Supervise staff in various departments during non-standard hours.
• Provide guidance and support to team members.
• Ensure a high level of customer service.
• Address and resolve guest complaints or issues in a professional and timely manner.
• Oversee security protocols, including monitoring surveillance systems.
• Collaborate with security personnel to maintain a secure environment.
• Act as a primary point of contact for emergencies during designated shifts.
• Implement emergency response plans and coordinate with relevant authorities.
• Any other tasks as assigned by management.

ESSENTIAL SKILLS:

• Knowledge of safety regulations and emergency response procedures.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and effectively.

EDUCATION AND EXPERIENCE REQUIRED:

• High school diploma or equivalent; additional safety certifications are preferred.
• Prior experience in a hotel setting is a plus.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, and walk for extended periods of time.

The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.

At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path , be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts , the pursuit of excellence in their craft , and a spirit of ownership .

BENEFITS:

• Employee discount
• Employee assistance program
• (PTO, medical, dental, vision, life insurance benefits dependent on full-time status)