Account Manager

Insurance Account Manager Provide day-to-day service to clients by updating policies, answering questions, processing payments, and delivering documentation Respond to client calls and correspondence related to new and existing policies, including claims support during business and after hours as needed Partner with producers or work directly with clients to understand coverage needs, gather information, research options, and present solutions Prepare quotes, bind new coverage, cancel existing policies, and negotiate with carriers when appropriate Schedule and participate in client reviews to evaluate coverage, identify exposures, and recommend solutions to better protect their business or personal assets Process renewals, remarket policies when needed, and help round out accounts with additional coverage opportunities Resolve service issues by identifying concerns, determining root causes, and implementing effective solutions with follow-up Review policies and audits for accuracy and coordinate corrections between clients and carriers Maintain detailed and accurate records in the agency management system Collaborate with team members, share knowledge, and provide support and mentorship when needed We’re looking for someone who is relationship-driven, detail-oriented, and confident in their expertise: What We're Looking For Active North Carolina Property & Casualty or Life & Health license Minimum of two years of insurance service experience or comparable education and experience Strong knowledge of insurance products, coverages, underwriting, and agency procedures Excellent customer service skills with a professional and approachable communication style Strong written and verbal communication skills, along with solid math and reading comprehension High attention to detail with strong organization, multitasking, and follow-up skills Ability to manage complex situations, solve problems independently, and stay calm under pressure Strong time management skills and a high level of personal accountability Comfortable using agency management systems, rating tools, and carrier websites Build Your Career with Us Our client is all about helping our team learn, grow, and build a career they're proud of. You'll be part of a supportive environment where your expertise is valued and your growth is encouraged. Benefits & Perks Work-life balance 401(k) with company match Health, Dental and Vision Insurance Nurse Concierge Telehealth and In-Home Urgent Care PTO Wellness Resources Free food, snacks, and beverages Ongoing training and professional development A collaborative, team-oriented culture with opportunities for career advancement If you're someone who enjoys building relationships, solving problems, and delivering exceptional service, we'd love to connect with you. #J-18808-Ljbffr