General Manager

Benefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Parental leave Training & development About Us: At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. MilkShake Factory is now coming to New York, and our Woodbury location will be the brand’s first store in New York State. This is a unique opportunity to help introduce an established, growing brand to a new market and build the foundation for its future growth on Long Island. Joining our team comes with SWEET perks: Enjoy a 'chill' work attire Be part of a rapidly growing concept Develop into a chocolate-tasting expert – other chocolates will never taste the same Become a valued member of a cool team and local neighborhood community Embark on a journey with us where there is room to grow and develop internally Come shake things up with MilkShake Factory! Exciting news - MilkShake Factory is making its New York debut! We are looking for General Managers who are looking for more! This is an opportunity to build a team, shape the culture, and help launch MilkShake Factory’s first New York location. Leaders, not bosses. Your team wants to work both with and for you. An ownership mindset. You take responsibility for results, act proactively, protect company resources, and treat the business as though it were your own. Builders. You are excited to recruit an opening team, establish strong operating routines, and create a positive store culture from the ground up. Culture champions. You take pride in creating an excellent employee culture and an exceptional guest experience. Growth-minded leaders. You are excited to grow with MilkShake Factory and pursue future opportunities as we expand across Long Island. Excellent communication skills, we believe in growing through collaboration and strong communication. Mentors. You are committed to coaching, developing, and preparing in-store talent for future leadership opportunities.

ESSENTIAL FUNCTIONS

Lead pre-opening activities, including recruiting, interviewing, onboarding, training, and preparing the opening team. Take the helm and own both the front- and back-house operations at Milkshake Factory, orchestrating: Seamless workflows Top-notch merchandising Impeccable sanitation An unbeatable customer experience. Co-create foolproof systems for operational excellence, covering cash management, food safety, inventory control, and team performance. Partnering with the owner, leading the charge on human resources, handling everything from staff training and coaching to motivation, feedback, and retention strategies. Craft efficient schedules, ensuring smooth retail operations while keeping a keen eye on budget-friendly labor costs. Collaborate on the accounting side to shape an accurate budget for Milkshake Factory. Keep a tight grip on waste reduction by monitoring inputs, documenting trends, and training team members on quality and recipes. Set up maintenance schedules that elevate equipment reliability and work with the team to ensure security measures are on point, including cameras, alarms, locks, and protocols. Smash those sales goals through consumer-value techniques like bundling and strategic merchandising. Be the ultimate brand advocate, sharing the company's story, history, vision, and products with both consumers and employees. Keep those POS register systems purring with operational perfection at all times. Ready to lead with flair? Let's shake things up!

REQUIREMENTS

Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays College degree is strongly preferred; however, extra years of experience may substitute Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment Exceptional leadership, communication, operational, problem-solving, organizational and planning skills Ability to plan and prioritize workload Ability to handle confidential and sensitive information Knowledge of Microsoft Office Ability to lift and/or handle packaged goods and materials up to and including 25 lbs