Bilingual Employee Recovery Support Specialis...

Bilingual Employee Recovery Support Specialist Kansas City, Missouri, United States of America At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here. Worker’s Compensation Bilingual Injury Counselor Job Posting Lockton has an opening for a Bilingual (English/Spanish) Injury Counselor who will use early intervention strategies and proactive communication to help facilitate the oversight of Workers’ Compensation claims. Specific emphasis will be on guiding and reassuring injured workers, ensuring prompt medical treatment and facilitating timely return to work. Position involves extensive phone contact with injured workers, adjusters, and medical providers. Job Responsibilities Include: Communicate and build relationships with injured employees by explaining the Workers’ Compensation process, their responsibilities and the roles of the Injury Counselor, insurance claims adjuster and treating physician. Use claim tracking software to document conversations and maintain a comprehensive electronic file of communications and activities related to each claim. Set reminders for follow up claim activities and ensure these are completed timely. Report information accurately and promptly to the appropriate insurance carrier. Communicate with the claim adjuster, sharing information to ensure appropriate handling of each claim. Contact the treating physician following the injured employee’s appointment to obtain diagnosis, work restrictions and treatment plan when needed. Maintain contact with the injured employee and respond to any questions or concerns regarding their recovery. Act as liaison between all parties to ensure timely return to work. Provide program updates to leadership. Participate in periodic claim reviews with claim adjusters. Participate in training opportunities. Qualifications Able to speak Spanish and English fluently. Motivated self-starter with willingness to learn and ability to work independently. Strong verbal and written communication skills. Customer service experience preferred. Bachelor’s in psychology preferred but not required. Strong problem-solving skills with the ability to make decisions in accordance with department standards. Must be trustworthy and can handle highly confidential information with the utmost care and discretion. Ability to multi-task and track the status of assigned claims to a successful and timely completion. Ability to organize and prioritize a heavy workload to meet deadlines. Computer and Internet proficiency. Previous experience with Workers’ Compensation a plus but not required. Will train. Equal Opportunity Statement Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success. How We Will Support You At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry‑leading health insurance, we offer additional options to support your overall health and wellbeing. #J-18808-Ljbffr Lockton Companies