Desktop Engineer L1
Service Global
Job Description:
Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC
- As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on-site/remote/by phone).
- Support the installation, configuration, and administration of client hardware and software and operating systems.
- Provide support for activities that can be planned, such as network configuration, updates, and rollouts.
- Support users with the installation and configuration of smartphones.
- System documentation/FAQ and knowledge base.
- Registration of service requests.
- Documentation of inquiries and faults in a ticket system.
- User management.
- Patch management (MS operating systems, antivirus, etc.)
- Basic Microsoft server activities complete your profile.
- Skills include Zebra printer support, Windows support, etc.
Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC
Vacancy posted 1 day ago
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