Desktop Support Technician

Position Overview The Desktop Support Technician provides onsite technical support within a distribution center environment. Approximately 70% of the role involves hands‑on troubleshooting of devices and peripherals on the warehouse floor, while the remaining 30% involves remote support for users and ticket resolution. This position requires strong troubleshooting skills, excellent customer service, and the ability to work efficiently in a fast‑paced operational setting. Key Responsibilities Work assigned tickets through the organization’s ticketing system (ServiceNow or similar). Troubleshoot and resolve issues related to: Zebra devices and scanners Mobile devices (primarily Android) Standard desktop and workstation hardware Perform hands‑on support for equipment throughout the distribution center. Support and maintain end‑user technologies including: Device deployment solutions User account provisioning and de‑provisioning Endpoint protection tools VPN access Collaboration tools (Teams, email, VoIP, CRM) Workstations, laptops, mobile devices, and fulfillment equipment Mobile device management platforms Ticketing systems (ServiceNow, Jira Service Management) Prioritize tasks based on urgency to meet SLAs and keep users informed. Participate in troubleshooting and issue resolution in a 24x7x365 environment. Provision accounts for employees, contractors, and partners. Onboard new users with hardware, peripherals, and system access. Perform first‑ and second‑level diagnostics and device troubleshooting. Contribute to process improvements and technology enhancements. Maintain accurate documentation for all incidents and service requests. Create and update knowledge base articles and SOPs. Maintain professionalism and confidentiality when handling sensitive information. Follow established service desk and operational procedures. Required Skills & Attributes Strong troubleshooting skills for hardware, software, and mobile devices. Experience with help desk or service desk environments. Ability to support Windows‑based systems and Office 365. Strong customer service and communication skills. Ability to adapt quickly and shift between tasks as needed. Comfortable working in a distribution center environment. Preferred Qualifications Experience in distribution center or manufacturing environments. Familiarity with Zebra devices, MDM platforms, and ServiceNow. Strong interpersonal skills and ability to work with diverse user groups. Job Type & Location This is a Contract position based out of Whitestown, IN. Pay And Benefits The pay range for this position is $25.00 - $28.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jun 5, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems