Mid-Market Account Manager

Mid-Market Account ManagerReplit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.Replit is experiencing extraordinary growth across our customer base and seeking a Mid-Market Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Sales or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal.We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth.In this role you will:Execute renewal processes with a focus on expansion and long-term partnership developmentServe as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retentionChampion customer success by helping businesses realize the transformative potential of AI-powered software creationLead onboarding programs that accelerate customer time-to-value and platform adoptionGuide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation toolsMaintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)Gather and communicate valuable customer feedback, championing their interests within ReplitOptimize customers' use of the Replit platform through ongoing training, support, and strategic guidanceRequired skills and experience:3-5+ years in a quota-carrying Sales or Account Management role managing a mid-market book in SaaS or developer toolsProven ability to expand product usage while growing your book of business and triaging renewal riskTrack record of consistently hitting renewal and expansion targets across a multi-account portfolioExperience blending product-led signals (usage/adoption data) with direct sellingComfort owning a number: forecasting accurately, managing pipeline across dozens of accounts, and closing deals ranging from quick renewals to larger negotiated expansionsExcellent communication skills, with the ability to sell technical value to both technical and non-technical audiencesProficiency in using CRM systems and customer success tools (e.g., Hubspot)Ability to quickly learn and articulate the value of new technologies to diverse customer segmentsStrong problem-solving skills and a consultative approach to uncovering expansion opportunitiesPassion for AI/automation and staying current with industry trendsComfort with data analysis, especially product usage data, to identify growth signals and prioritize outreachNice to have:You're an active Replit userYou've worked at an early-stage startup or in developer toolsExperience with rapid prototyping, product development workflows, or business process automationBackground in customer success at companies serving technical or semi-technical user basesDegree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)Tools + Tech Stack for this role:ReplitHubspot CRMCustomer success and analytics platformsZoomInfoLinkedIn Sales NavigatorHashboard, HexVarious customer communication and project management toolsThis role may not be a fit if:You're not passionate about helping customers succeed and driving long-term relationshipsYou lack an understanding of the software development lifecycle or have little interest in learning about technical workflowsYou're not excited about AI and its potential to transform how businesses operateYou don't enjoy being in client-facing roles where 80% of your day is talking to customersYou prefer transactional interactions over building deep, strategic relationshipsThis is a full-time role that can be held from our NYC office. This role has an in-office requirement.Full-Time Employee Benefits Include:Competitive Salary & Equity401(k) Program with a 4% match (US Only)Health, Dental, Vision and Life InsuranceShort Term and Long Term DisabilityPaid Parental, Medical, Caregiver LeaveFlexible Time Off (FTO) + HolidaysCommuter Benefits (In-Office & US Only)Monthly Wellness StipendAutonomous Work EnvironmentIn Office Set-Up Reimbursement (In-Office Only)Quarterly Team GatheringsIn Office Amenities (In-Office Only)To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds. Replit