Enterprise Account Manager

Enterprise Account ManagerThe Enterprise Account Manager is the steady hand that keeps mid-level enterprise sellers thriving after they've been onboarded, acting as a trusted advisor. This role owns the day-to-day health of a portfolio of accounts — surfacing risks before they escalate, spotting growth opportunities, and turning account data into clear action. Reporting into the Enterprise GM, this person will help shape how Poshmark manages and scales its enterprise seller relationships over time. It's a strong fit for someone who wants ownership over a book of business and enjoys building structure in a fast-moving environment.Account ManagementOwn the ongoing relationship for a portfolio of mid-level enterprise accounts, providing consistent, straightforward supportServe as the seller's primary point of contact for day-to-day questions, requests, and issue resolutionProactively check in with accounts to identify opportunities for growth or areas of concernAccount ReportingRun and standardize recurring performance reporting across mid-level accountsIdentify trends and patterns across the account portfolio to inform broader Enterprise strategyCollaborate with the Enterprise team to flag accounts that need additional attention or escalationCross-Functional CollaborationPartner with the Technical Onboarding team to ensure a seamless handoff from onboarding to steady-state account managementEscalate recurring technical or integration issues to the appropriate teamShare seller feedback and platform gaps with cross-functional partners to help prioritize future improvements6-Month AccomplishmentsFull ownership of a portfolio of 20+ mid-level enterprise accountsBuild standardized tools and processes that can be leveraged across account portfolioEstablish a clear risk-flagging process with the Enterprise GM for at-risk accounts12-Month AccomplishmentsMeasurable GMV growth across the managed portfolioEstablish portfolio-wide trend reporting to inform Enterprise account strategyRecognized by sellers and cross-functional partners (Onboarding, Support, Product, Marketing) as a reliable, proactive point of contactWhat You'll Bring5–7 years of experience managing a portfolio of client or seller accounts, balancing responsiveness with efficiency across multiple relationships at onceStrong listening and relationship-building skills, with a deep understanding of seller needs and the ability to translate that into practical guidanceComfort building and standardizing recurring reports, and translating account-level data into clear, actionable insightsProactive, clear communication skills that build trust and confidence in day-to-day interactionsExperience working across onboarding, support, product, and marketing teams to resolve issues and share feedbackStrong prioritization skills to manage a high-volume portfolio without letting details fall through the cracksExperience buying and selling on Poshmark is a plus