Technical Account Manager

Customer Success Professional

Location: Fayetteville, North Carolina

Join Seerist, a leading provider of AI-driven, augmented analytics for threat and risk intelligence, designed to help commercial organizations and government anticipate, monitor, and manage global risks. Seerist delivers real-time insights, forecasts, and alerts that bring clarity to decisions and save valuable time for security and intelligence teams. Every day, Seerist helps our customers support their operations and missions globally, ensuring informed, rapid decisions.

About the Role:

Seerist is looking to hire an experienced and motivated customer success professional to support a current military client in Fayetteville, NC. We support defense, intelligence, federal civilian, and industry teams in the US and abroad. At Seerist, you can work in a fun, fast-paced and challenging environment with dedicated and passionate teammates, supporting clients in the navigation of threats, to ensure mission success.

Responsibilities:

• Act as the matter expert on the Seerist platforms and able to showcase value to client
• Be available onsite for client support (Monday-Friday)
• Develop a strong understanding of the client's mission and provide unparalleled support through the lifecycle of a contract, putting Seerist in the best position possible for future growth
• Act as the first point of contact for a client, anticipating needs, providing training and analytical support, communicating updates, sharing relevant examples, and ensuring platform adoption
• Capture and provide client feedback for our development and production teams to continue adding value to the client's mission
• Responsible for the success of a client portfolio through platform use, API use, and use of ESRI feature services
• Responsible for achieving account retention and growth
• Responsible for good, proactive account management and use of CRM tools

Required Qualifications:

• Possess a current TS clearance (SCI preferred but not required).
• Have in-depth knowledge of analytical functions in the defense, intelligence, or federal civilian sectors
• Have experience harnessing PAI software and/or account management experience
• Have experience working directly with high-touch customers, must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to appropriately communicate the value of Seerist's platforms to clients
• Understand the client's mission, plans, challenges, timeline, budget, and authority
• Have a passion for building and maintaining relationships with clients
• Have exceptional communication and interpersonal skills, with an ability to build relationships at all organizational levels.
• Possess the ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives.
• Self-motivated with the ability to work in a fast-paced, changing environment.
• Organized, detailed, and has strong time management skills.
• Excellent written and verbal communication.
• Strong analytical and problem-solving skills.
• A thirst for knowledge and growth in a start-up environment.
• A sense of urgency and persistence.
• Team player
• Flexibility - we're a small company that moves fast.

Desired Qualifications:

• Bachelor's degree in a related field or equivalent work experience
• 5-7 years of DOD/IC intelligence experience
• Experience working with highly productive teams and presenting to high-level leadership.
• Ability to communicate complex concepts to a wide range of audiences.
• Ability to think on your feet and problem-solve in real time.

What Seerist Offers:

• Opportunity to work in a fast-moving, high-growth SaaS company
• Competitive salary, bonus plan, 401(k) matching, and long-term incentives
• Comprehensive benefits including health, dental, vision, and life plans
• Strong, results oriented culture
• Remote and office-based work (This position is onsite)
• Paid Time Off
• Paid Parental Leave (Up to 16 Weeks Primary, 4 Weeks Secondary)
• Tuition Reimbursement
• Professional Development Stipend

Seerist is an equal opportunity employer. Seerist does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. #SF