Customer Care Representative - On Site

Now Hiring: Customer Care Representatives

At MTM Health, it's more than transportationit's personal. We believe every passenger deserves compassion, dignity, and exceptional service. To make that happen, we're looking for passionate, driven individuals who want to make a real difference in the lives of those we serve.

As part of our growing team, your work will directly impact the communities around you by helping remove barriers to care and improving quality of life. Our culture thrives on innovation, collaboration, and growthgiving you room to advance, contribute, and shape the future of our industry.

If you're ready to transform lives and grow your career, apply today and help us break down community barrierstogether.

Location: Onsite - Norton, VA Hourly Rate: $17.00 (Extra pay for evening, weekend and overnight shifts)

What Will Your Job Look Like?

Our Customer Care Representatives are the frontline ambassadors of MTM Health. In this role, you'll:

• Handle inbound calls from members, clients, and facilities
• Take on 6080 calls per day (Mondays may see higher volume)
• Support callers with empathy, accuracy, and efficiency
• Increase task complexity as your skills grow

What You'll Need:

• Must be able to work on-site at our Norton, VA office
• 1 year of call center experience
• 6 months of customer service experience
• Basic typing and computer skills with strong navigation abilities

Our Total Rewards program goes beyond a paycheck. We provide benefits designed to support you and your family, including:

• Health, dental, and vision insurance
• Life and disability coverage
• 401(k) with company match
• FSA and HSA plans
• Wellness programs with incentives
• Voluntary and ancillary benefits

Additional Perks:

• Pay on Demand
• Paid time off + holiday pay
• Birthday holiday
• Maternity/paternity leave
• Continuing education reimbursement
• MTM Perks discount program
• Career development and advancement opportunities

MTM Health is Proud to Be an Equal Opportunity Employer. We welcome diversity and celebrate the unique perspectives each candidate brings. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.