Driver Operations Specialist

174 - TN-MEMPHIS-1029CHAN 1029 Channel Ave Memphis, TN 38113, USA Quality Carriers, Inc. (QC) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers. Job Summary This position is the primary day-to-day contact for an assigned group of drivers (generally up to 30 drivers), consisting of company employee drivers and/or independent contractors. Drivers operate on a 24/7 basis; accordingly, an SDO is expected to participate in an on-call schedule. This schedule will vary based on location and business needs. This position handles a range of driver operation responsibilities, including but not limited to dispatching, load planning and customer service. Duties/Responsibilities Driver Experience/Impact Know and facilitate each driver's individual compensation and time at home requirements. Maintain a driver calendar to be used to plan all drivers’ requested time off or unavailability including compliance related time the driver is not available to work. Record all driver home-time requests in TMW and other applicable systems. Discuss safety, compliance and service issues with drivers as needed. Facilitate documentation as may be required. Review performance bonus results with all company employee drivers quarterly, providing feedback to maximize bonus earnings. Perform a minimum of one driver ride along per quarter. Safety Responsibility/Impact Actively engage drivers daily in safety conversation to help drive the QC Safety Culture. Ensure drivers’ hours of service are properly updated in the ELD system. Work with Operations and Safety to issue breach of contract notices to independent contractors as required. Work with Operations, Safety and HR to develop disciplinary actions for company employee drivers consistent with company policy. Review system tools and data to provide relevant information to drivers regarding safety, customer service, regulatory and company policy compliance. Validate driver dispatch plans to ensure compliance with regulations and company policies. Regulatory Responsibility/Impact Work with Maintenance team on a daily basis to ensure all company equipment are in full compliance with all federal, state and local regulations. Ensure all monthly on‑line safety training is completed and work with drivers and Safety to assign other training or refreshers as needed. Verify all tractor profiles are accurate including both presence and working condition of equipped accessories. Service Delivery/Impact Properly pretrip and communicate all assigned loads for assigned drivers to ensure a minimum of 95% on‑time service is maintained. Individual customer contracts may exceed 95%. Verbally and electronically dispatch all drivers in accordance with company policies, utilizing company devices and software, such as ISAAC tablets, TMW, and TotalMail. Coordinate driver utilization with Central Scheduling and Equipment Planning teams to maximize driver earnings while ensuring customer service expectations are met. Communicate all potential and real service related issues proactively as they occur to ensure the customer is notified of all late deliveries prior to the planned arrival. Work with drivers on a daily basis for a smooth dispatch workflow process. Planning Make the daily schedule and secure the necessary backhauls for all assets using all available inputs, to include, but not limited to, the driver calendar, available yard checks, available orders, and out‑of‑service reports from maintenance or driver reports. Work with surrounding terminals and central scheduling to maximize loaded miles on all assets. Manage the end‑to‑end tank wash process for all terminal‑assigned equipment, including timely tank wash assignments, confirmation of prior product compatibility with the tank wash, scheduling, PO coordination, and ongoing communication with the tank wash on ETA to ensure timely completion. Manage driver capacity priorities. Metrics Responsibility/Impact Skill/Knowledge Requirements Excellent communication and interpersonal skills. Experience with DOT Requirements, CSA expectations and Safety procedures. Ability to travel multiple times per year as needed for training and career development purposes. Highly proficient computer skills. Must be comfortable using a computer and various software programs. Education and Experience 4+ years truck transportation industry experience or 4-year degree preferred. 2+ years of experience in a leadership or management position. Position Type / Expected Hours of Work This is a full‑time position, in office, 5 days a week. Travel 15% Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment. This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice. Quality Carriers, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr