Police Communications Dispatcher (Continuous)

Police Communications Dispatcher

The City of Oakland is accepting applications for an exciting opportunity in the Oakland Police Department's Communications Division. Come and join a wonderful team of professionals dedicated to serving the citizens of Oakland. Start an exciting career and become a 9-1-1 Dispatcher!

Police Communications Dispatchers receive approximately one year of on-the-job training and must attend a POST-certified basic dispatcher course. During training, working hours and days off vary. Dispatchers may work any of the three shifts in a 24-hour period; may be required to work a schedule with rotating days off; often work weekends, holidays, and overtime as required by emergencies or Departmental needs. This is a public contact position.

We are looking for someone who:

• possesses the ability to act promptly, logically, and decisively;
• can communicate clearly;
• is able to read, comprehend and retain information;
• will maintain a calm and professional demeanor even under stressful situations;
• has the ability to adapt to changing situations;
• is able to multi-task;
• is highly self-motivated; and
• will display a high level of integrity.

The sensitivity of the position calls for emotionally stable applicants. Applicants must have a satisfactory record as a law-abiding citizen. Final candidates will undergo a thorough background investigation, a polygraph examination, and a medical examination. Excessive alcohol usage, drug abuse, a poor work record or any falsification of employment information are grounds for disqualification from employment consideration.

What you will typically be responsible for:

• Receiving and screening telephone calls and recording data
• Analyzing calls for priority level
• Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate units
• Receiving, transmitting, and recording data
• Running queries in automated warrant information systems
• Answering questions from the public
• Dispatching from a mobile command center, as requested

A few reasons why you might love a career as a Police Communications Dispatcher:

• The work you do directly impacts the public and City of Oakland residents
• You will have the ability to demonstrate your honesty, moral and ethical decision-making skills
• In this role, you will use your fact-finding abilities to identify needs, make decisions, and address issues
• There are lots of opportunity for growth within the City of Oakland

A few challenges you may face as a Police Communications Dispatcher:

• You must remain calm to effectively handle high-stress situations
• This position requires that you are careful about details and thorough in completing tasks
• You will need to maintain composure when faced with callers in aggressive, angry, or emotional situations

Competencies Required:

• Professional & Technical Expertise : Applying technical subject matter to the job
• Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data
• Using Technology : Working with electronic hardware and software applications
• Attention to Detail : Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Handling Stress : Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Learning Agility : Seeking learning opportunities and applying the lessons to one's work
• Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability
• Oral Communication : Engaging effectively in dialogue
• Writing : Communicating effectively in writing
• Customer Focus : Attending to the needs and expectations of customers
• Professional Impact : Presenting self as a positive representative of the organization
• Teamwork : Collaborating with others to achieve shared goals

This recruitment is open to all qualified candidates. If you are a current, SEIU-represented, permanent employee of the City and Port of Oakland you may apply at: Police Communications Dispatcher - RESTRICTED (Continuous). If you possess 3 years of experience as a Police Dispatcher, you may be eligible to apply as a Lateral applicant; you may apply at: Police Communications Dispatcher - LATERAL (Continuous).

Minimum Requirements for Application

Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education : Equivalent to graduation from high school. Experience : Two years of recent full-time equivalent of responsible work experience. College education may substitute for experience on a year for year basis. Typing : minimum typing speed of 35 words per minute (wpm). Other Requirements:

• Must be eighteen (18) years of age or older.
• Must pass a thorough background investigation.
• Must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment.

Bilingual Requirements: A select number of positions filled through this recruitment will require selective bilingual skills in one or more of the following languages: Cantonese, Mandarin, or Spanish. Please note, identified bilingual skills will be tested prior to a final offer of employment. Candidates must pass the bilingual skills test to achieve placement on and/or remain on the bilingual skills eligible list. NOTE: Bilingual skills are not required for most positions.

Background Investigation, Psychological and Medical Assessment: Final candidates will undergo a thorough background investigation by the Oakland Police Department Backgrounds Unit which may include, but is not limited to:

• A thorough review of the completed Personal History Statement (PHS)
• A polygraph
• A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI
• A drug history check (certain drug usage may result in an automatic disqualification)
• A credit history check
• Interviews with previous and past employers and co-workers
• Present and past neighborhood checks
• Education verification
• Driving record check
• Checks with Law Enforcement agencies in the area you live
• Military history (if applicable)

Unfavorable information revealed during the background investigation is grounds for rejection or discharge. After a conditional job offer is made, candidates will be assessed for compliance with Police Department medical and psychological standards. Any remaining background issues will be resolved during the post-offer phase. Character-related information discovered during the post-offer stage may be grounds for revocation of the conditional job offer and removal from hiring consideration. In addition, the City Physician will evaluate each candidate to determine their ability to meet the physical demands of the job. The medical exam includes a drug-screening test.

Supplemental Information

This is a Continuous Recruitment. Candidates are only eligible to apply once every three (3) months. Candidates that earn their place on the resulting eligible list may remain active on the eligible list for up to two (2) years.

The Selection Process:

1. Application Filing : All applicants must apply online and submit the information as indicated on the job announcement by the final filing date.
2. Police Communications Dispatcher Typing Assessment : Candidates that clearly demonstrate that they possess the required minimum qualifications will be invited to participate in an online typing assessment. The typing assessment will consist of three, five-minute timed typing tests. The scores attained on the three typing assessments will be averaged to determine candidate's average net WPM. Candidates must demonstrate the ability to type at least 35 average net words per minute. Note, a typing certification will NOT be accepted in lieu of the required typing assessment; all candidates are required to take and pass the typing assessment. Candidates are only permitted to participate in the typing assessment once every three (3) months.
3. CritiCall Performance Assessment : Candidates that pass the required typing assessment will be invited to participate in the CritiCall Performance Assessment. CritiCall is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The assessment may