Concierge

Concierge Position at SouthallSouthall is a premier destination bringing nature, produce and people together in a powerful and unique way.The Concierge will be the driving force for delivering five-star service to Southall guests throughout their stay in Middle Tennessee. Areas of knowledge and experience should include guest registration, detailed property offerings, and local area offerings.Responsibilities:Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.Stores and retrieves guest luggage and packages.Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.Work harmoniously and professionally with co-workers and supervisors.Greet customers immediately with a friendly and sincere welcome.Complete the registration process effectively; accurately confirming dates, selecting appropriate rooms, procuring payment and offering welcome materials including keys.Administer the guest amenities processes, ensuring each guest has a personalized and elevated experience.Provide unique opportunities for guests to explore Southall and Middle Tennessee, with enhanced access to property and exclusive offerings at local attractions.Utilize a variety of resources and software programs to meet guest needs, including but not limited to processing mail, handling packages, storing and retrieving luggage, etc.Requirements:1-2 Years of Concierge or Guest Services Agent experience in a luxury hotel/resort setting preferredLuxury Resort experience, demonstrating progressive career growth and a pattern of exceptional performanceAbility to deal with guest and team member concerns in a friendly and positive mannerAbility to read, write, and speak English sufficiently to understand and communicate with guests and team members; must have excellent telephone etiquette skillsConsiderable knowledge of five-star elements and service gestures, as well as detailed Spa, Dining, and Wellness trendsBasic mathematical and computer skillsAvailable to work weekends, evenings and/or holidaysMust be able to walk, stand for prolonged periods as neededBachelor's Degree or higher-level education preferred, or four years related experience and/or training; or equivalent combination of education and experienceOur Benefits:Competitive compensation packageMedical, dental, vision, short and long-term disability, company-provided life insuranceGenerous paid time off accruals9 paid holidays annually401k and company matchEducation reimbursementBest-in-class Employee Assistance ProgramFree weekly outdoor activities and wellness classes30% internal discountsFresh and free daily mealBountiful internal growth opportunitiesOur Team:Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth's bounty in an effort to connect with the land.We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.