Service Manager

Service Manager – Bridgestone Retail Operations, LLC Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full‑time and part‑time employees, and a 401(k) plan to help build toward your future. We champion diverse perspectives and empower teammates to bring their whole selves to work. Position Summary Combining your in‑depth automotive repair knowledge with exceptional people skills, you will manage customer relationships and serve as a liaison between technicians and customers. You will select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $18.00 – $27.00 per hour. Responsibilities Assign and schedule work duties to auto service staff according to individual skill level. Serve all automotive service needs of customers. Oversee the hiring and training of an effective auto service team. Ensure high teammate retention. Maintain compliance with quality standards. Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up. Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty. Develop a comprehensive understanding of business operations and use this expertise to enhance efficiency and ensure seamless store operations. Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications High School Diploma or equivalent. 4 years of auto service technical experience. 1 year of service manager or service writer experience. Strong problem‑solving skills, especially with customer complaints. Aptitude to manage inventory, scheduling and equipment maintenance. Capacity to lead and coach others. Excellent teammate and customer communication skills. Ability to recruit and select technicians successfully according to store requirements. Willingness to continue education and remain current in automotive repair issues. Must have a valid automotive driver’s license at all times to test‑drive customer vehicles. Preferred Qualifications Associate or bachelor's degree or equivalent. Benefits Medical, Dental and Vision – Beginning day 1 for all teammates. Paid vacation and holidays. On‑the‑job training and company‑funded ASE certifications. Flexible work schedule. 401(k) match. On‑demand pay (daily pay) program available. Our Values Give Back to You Professional Development: Resources to help you level up. Community Involvement: Pride in working with local communities. Integrity & Teamwork: Driving the team to do things right, together. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or need for sponsorship may disqualify you from employment. Senior Level Mid‑Senior level Employment Type Full‑time Job Function Other – Retail Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. #J-18808-Ljbffr