Service Coordinator

Shop Coordinator - Lufkin, TX Mustang Cat is actively seeking a Shop Coordinator to support the Machinery Service Department in Lufkin, Texas. In this role, you will assist the Service Supervisor in day‑to‑day operations of the shop, ensuring timely and efficient equipment service, customer communication, and repair coordination. Benefits Great Work-Life Balance On‑Premise Clinic Opportunity for Overtime Tuition Reimbursement Vast Growth Opportunities Job Stability Full‑Time Benefits: Medical, Dental, Vision 401(k) with Employer Match Paid Vacation, Sick Time & Holidays Responsibilities Support shop scheduling and coordinate repairs between teams Review invoices for accuracy and process warranty documentation Monitor production and efficiency, reporting key metrics Manage equipment inventory and assist with shipping & receiving Enforce safety and contamination control practices Provide technical support to internal stakeholders Communicate effectively with technicians, Product Support Sales Reps, and customers Step in for the Service Supervisor during absences and assist with delegated tasks Qualifications High school diploma or equivalent required 1-2 years of dispatching or coordination experience in a service or repair‑related industry Excellent customer service and organizational skills Strong computer skills, including Microsoft Office Suite Ability to multitask and prioritize in a fast‑paced environment Professional communication across phone, email, and in‑person interactions Preferred Qualifications Mechanical aptitude or background in equipment repair/service Spanish speaking skills are a strong plus Familiarity with Caterpillar equipment, service scheduling systems, or CRM platforms is beneficial Mustang Cat is an Equal Opportunity Employer. #J-18808-Ljbffr