Care Manager Patient Support Call Center - Work from Home

Care Manager Patient Support Call Center - Work from Home

Bozeman, United States of America | Full time | Home-based

This is posted in anticipation of a future role

Position Summary:

Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status.

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.

This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Job Responsibilities:

• Perform outbound calls to obtain appropriate information and document accurately.
• Responsible for answering in-bound calls and assisting customers with pharmacy related services.
• Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.
• Contact insurance companies for benefit investigation and coverage eligibility.
• Provide prior authorizations and appeals support.
• Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
• Update job knowledge by participating in educational opportunities and training activities. Work efficiently both individually and within a team to accomplish required tasks.
• Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI's.
• Report ADE's according to program policy and guidelines Adhere to all HIPAA guidelines May assist with onboarding new employees.

Schedule:

• Must be available for an 8 hour shift between 8am-8pm EST

Required Qualifications:

• High School Diploma or equivalent
• Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience.
• Previous data entry experience (minimum three months) and ability to type 30wpm+
• Able to demonstrate high attention to detail in work.
• Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications.
• Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.)
• Exceptional communication skills, both written and verbal.
• Able to work in a virtual team environment by being available and responsive during working hours.
• Excellent follow through This is a remote position.
• Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines.
• Workspace must include internet plug-in accessibility. Wi-fi connectivity is not permitted.
• Must reside in country where the job is posted.

Preferred Qualifications:

• Some College.
• Bilingual Spanish - English
• Previous experience in Patient Support Services (Hub).
• Previous Customer Service experience in the healthcare field.