Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2018 and is a close-knit team of four focused on growth, service, and supporting one another. I began my career as an Agent Aspirant right out of college and worked as a team member for two years before opening my own agency.

For our team, we offer a Simple IRA with employer match, health benefits, reimbursement for licensing costs, and a strong focus on work-life balance. We also enjoy early Fridays, team lunches during the holidays, and rotating half-days each month to support flexibility.

Our office culture is positive, supportive, and growth-driven. We’re looking for someone with a go-getter attitude and a strong growth mindset - someone who is motivated, eager to learn, and ready to contribute to a team that values both success and balance.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Taylor Lambert - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.