SERVER

SERVER

PURPOSE STATEMENT

Greets guests, takes and places guest orders. Serves beverages, food, and deserts as ordered. Ensures guests are satisfied with their dining experience in a professional manner and accordance with Shoney’s procedures, policies, and established standards.

PRIMARY ACTIVITIES

Serves guests in accordance with Shoney’s procedures with the goal of providing excellent guest services. Possesses knowledge of all menu and food bar products. Takes guest orders and assists in answering any questions pertaining to menu or food bar items. Provides guest services in a professional, friendly and courteous manner at all times. Writes guest check and places order with kitchen. Prepares and serves beverages/deserts as ordered by guest. Serves food order in timely manner. Ensures order is correct and monitor’s food quality prior to serving it to the guest. Ensures guests have all items needed to complete their meal including but not limited to silverware, condiments etc. Follows up with guest to see if meal is satisfactory and if they are in need of additional service. Provides guests with guest check in a timely manner. Maintains cleanliness of work area according to Shoney’s established standards. Performs additional job tasks as assigned. Contributes to maximizing profits through controlling waste. Maintains familiarity with and follows all policies and procedures of the job as a Shoney’s Team Member. Maintains regular and predictable attendance. Assists with food bar duties as needed. Assists with table clean up as needed. Works as a team with other restaurant co-workers, maintaining a positive, professional and courteous demeanor during the work shift. Performs other job duties as assigned by the manager in charge of the shift, in a professional and courteous manner.

EDUCATION/EXPERIENCE

REQUIRED

Basic communication skills sufficient to understand and implement instructions. Excellent interpersonal skills and the ability to interact positively and professionally with all guests and co-workers at all times. Ability to organize work, manage multiple job duties and maintain composure during peak operational periods Preferred if has prior experience in food service and/or preparation

PHYSICAL REQUIREMENTS

Continuously utilizes speech, hearing, near vision, eye/hand coordination, color definition, manual/bi-manual dexterity. Frequently stands, walks, lifts and/or carries, pushes and pulls up to 20 pounds. Must have the ability to balance tray carrying food and drinks while walking. Occasionally lifts and/or carries up to 30 pounds, reaches, works closely with others. Occasionally utilizes sense of smell, far vision, pushes/pulls, bends/stoops/twists at the waist, squats, kneels, walks on uneven surfaces, works around chemicals/cleaners.

WORK CONDITIONS/HOURS

Hours vary according to assigned shift, including weekends and/or holidays, opening or closing. Normal restaurant working conditions. Frequently exposed to heat and cold #J-18808-Ljbffr Shoneys