Insurance Counselor (Rancho Cucamonga, CA)

Posting Date 04/16/2026 601 Hawaii St, El Segundo, California, 90245-4814, United States of America Insurance Counselor This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions. The Insurance Counselor will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs. To be successful, the Insurance Counselor must have a passion for customer service and the ability to build trust and rapport with patients and teammates. Teammates in this role will gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options. Travel Requirements Travel and in-person patient support to DaVita clinics in Chino, Ontario, Upland, Rancho Cucamonga, Glendora, Covina, Rowland Heights to provide education and guidance about health insurance and the implications of different insurance options. Travel and in-person patient support may be up to 3-4 times per week; work from home the other days. Candidate must reside in Chino, Ontario, Upland, Rancho Cucamonga, Glendora, Covina or Rowland Heights, CA. Bilingual (English/Spanish) preferred. Candidate must be able to squat, walk and stand for more than 15 minutes and must be okay with the sight of blood. Valid driver’s license – Insurance Counselors will drive personal automobiles to move between clinics. A valid driver’s license within the state you are applying is required, with an acceptable driving record.

ESSENTIAL DUTIES & RESPONSIBILITIES

Conduct patient insurance education while operating within established compliance parameters of the company. Identify and effectively communicate opportunities to improve the patient’s insurance status to reduce or alleviate financial risk and burden. Provide information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary. Provide a high level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively. Complete insurance assessments/evaluations for patients to accurately document patient education sessions. Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns. Build and maintain relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants) to ensure seamless patient support. Work closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education. Provide monthly reporting and analysis on key metrics related to patient education and advocacy and actively participate in monthly operations reviews on assigned patient portfolio. Seek opportunities for continued process improvement and review ideas with team and operational leadership. Attend team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned.

EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Full vaccination against COVID-19 or a medical/religious exemption. High School Diploma or equivalent. Basic computer skills, high speed internet (minimum of 40 Gbps), private workspace, and secure transportation to DaVita facilities. Minimum of one year experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity). Minimum of two years experience in a healthcare organization working with clinical staff and patients. Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook. Bilingual/Spanish speaking. What We’ll Provide Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out. Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more. Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $24.00 - $28.50 per hour. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. #J-18808-Ljbffr TRC Total Renal Care Inc