Director of Operations

Director of Operations

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more.
• Growth opportunities performing essential work to support America's food distribution system.
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary We are seeking a dynamic, strategic, and results-driven Director of Operations to lead operational excellence and drive business performance for our Chicago Operating Company. This role offers a unique opportunity to make a significant impact across the organization by tackling complex business challenges, leading critical initiatives, and driving continuous improvement throughout the operation. The ideal candidate will bring a strong background in operations management, proven leadership capabilities, and a track record of optimizing processes to improve productivity, efficiency, and profitability. As the Director of Operations, you will provide leadership for day-to-day operations, develop and implement best practices, and foster a high-performance culture focused on accountability, collaboration, and continuous improvement. This position requires a strategic thinker who can balance long-term business objectives with operational execution while delivering exceptional results for customers, employees, and stakeholders.

• Lead and oversee all distribution center operations, including Warehouse, Transportation, and Facility Operations, ensuring safe, efficient, and cost-effective execution of receiving, stocking, order selection, packing, delivery, inventory management, equipment maintenance, security, and facility operations.
• Assess staffing and equipment needs by evaluating operational activity, forecasted volumes, productivity metrics, and product mix to optimize performance and resource utilization.
• Drive operational and financial performance by managing labor, operating expenses, productivity, and service metrics to achieve business objectives and profitability targets.
• Ensure compliance with all company policies and applicable OSHA, DOT, food safety, security, and regulatory requirements, while fostering a culture of safety and accountability.
• Maintain inventory accuracy and integrity through effective inventory control processes, including cycle counts, physical inventories, returns management, and variance resolution.
• Recruit, develop, coach, and performance manage warehouse and transportation team members and leaders, while partnering with operations leadership to identify and implement training and development initiatives.
• Collaborate with the OpCo President and other senior leaders to review operational performance, profitability, capital investments, productivity metrics, and strategic priorities.
• Partner with Risk Management and Human Resources to investigate incidents, implement corrective actions, and support initiatives that improve safety, engagement, and operational performance.
• Foster strong cross-functional collaboration and communication to support operational excellence and customer service.
• Perform additional duties and special projects as assigned.
• Manage operating expenses and labor costs to achieve budget, productivity, and profitability targets while supporting service and customer commitments.
• Ensure operational execution supports customer service objectives, including on-time delivery, order accuracy, and service level performance.
• Lead continuous improvement initiatives focused on safety, quality, service, productivity, and cost reduction through data-driven analysis and problem-solving.
• Partner with Human Resources to effectively administer company policies, employee relations matters, and collective bargaining agreements where applicable.
• Leverage warehouse management systems (WMS), transportation management systems (TMS), and operational reporting tools to monitor performance, drive accountability, and identify improvement opportunities.
• P&L and financial accountability
• Continuous improvement and operational excellence
• Performs other related duties as assigned.

Qualifications:

• Must have 5+ years of combined warehouse and transportation management experience.
• Must have 5+ years of prior leadership experience managing warehouse, transportation, or multi-site supply chain operations of >150 direct and indirect repor
• Bachelor's degree (BA/BS) and 5-7 years of progressive leadership experience, or an equivalent combination of education and experience.
• Strong ability to read, analyze, and interpret business reports, professional journals, technical procedures, and government regulations.
• Excellent written and verbal communication skills, with the ability to prepare reports, business correspondence, and operational documentation, and effectively present information to various audiences, including employees, customers, and senior leaders.
• Strong analytical and quantitative skills, with the ability to interpret financial and operational metrics, forecasts, percentages, and performance data to support effective decision-making.
• Demonstrated problem-solving and critical-thinking abilities, including the capacity to manage complex operational challenges and make sound decisions in a fast-paced environment.
• Ability to interpret and execute instructions provided in written, verbal, diagrammatic, or schedule formats.

Preferred qualifications:

• Experience in Food Distribution, Direct Store Delivery (DSD), or high-volume distribution center operations.
• Proven success leading teams in a fast-paced, customer-focused environment.
• SAP or similar warehouse management systems experience is preferred.

EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.