Senior Operations Manager

About Premier

Premier is a leading landscape company dedicated to transforming outdoor spaces and nurturing a culture of respect, safety, and growth. From residential gardens to large-scale commercial projects, our team brings craftsmanship and care to every job.

Position Overview

The Senior Operations Manager is responsible for overseeing all aspects of multiple branch operations and the performance of Senior Field Operations Managers. This leadership role focuses on driving financial and operational performance, optimizing profitability, and fostering a culture of accountability and excellence. The ideal candidate is a results-oriented professional with a proven track record of managing multi-functional teams and delivering strong business outcomes.

Key Responsibilities

Leadership and Team Management

• Provide strategic direction and support to Senior Field Operations Managers
• Assist with recruitment, training, and professional development needs for branch employees.
• Foster a collaborative and high-performance culture, ensuring alignment with company values and goals.
• Conduct regular performance evaluations and provide actionable feedback to improve individual and team performance.

Operational Oversight

• Ensure operational excellence across Maintenance, Enhancement, Snow, and Construction divisions through effective delegation and oversight of Senior Field Operations Managers.
• Establish and monitor key performance indicators (KPIs) to assess operational efficiency and customer satisfaction.
• Collaborate with the operations team to address escalations, resolve challenges, and implement process improvements.

Financial Management

• Oversee the branch's financial performance, including budgeting, forecasting, and expense management.
• Monitor profitability by analyzing revenue, costs, and margins, and implementing measures to achieve financial targets.
• Review financial reports with senior leadership, highlighting branch performance and opportunities for improvement.
• Ensure compliance with financial policies and procedures.

Strategic Planning and Execution

• Assist with and execute a strategic plan for the branch that aligns with the organization's overall objectives.
• Lead the branch's efforts in market analysis, competitive positioning, and strategic decision-making.
• Identify opportunities to streamline operations and improve efficiency across departments.

Safety and Compliance

• Ensure all operations adhere to company safety standards and industry regulations.
• Promote a safety-first culture by enforcing safety protocols and conducting regular audits.
• Stay up-to-date with regulatory changes and ensure branch compliance.

Qualifications

• 8+ years of experience in operations or branch management, with at least 3 years in a leadership role.
• Proven ability to manage multi-functional teams and drive business growth.
• Strong financial acumen and experience managing budgets, profitability, and financial reporting.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to analyze complex data, make informed decisions, and implement effective solutions.

Preferred Qualifications

• Experience in the landscaping, construction, or facilities management industry.
• Knowledge of CRM systems and operational management software.
• Certifications in business management, operations, or project management.

Compensation and Benefits

• Competitive salary (100K to 115 depending on Experience) with performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and advancement.