Evening Front Desk Associate

Job Title: Guest Service Agent Reports To: Front Office Associate FLSA Status: Non-Exempt Location: Courtyard by Marriott – 84 Rooms – Minutes from the new Intel Site, Amazon, Facebook, and Google. As the evening Front Desk Agent, you are a hotel ambassador and the face of the hotel during our busiest hours, providing outstanding service to guests, handling requests, and ensuring a memorable stay. Responsibilities Warm Welcomes: Greet guests with a smile, assist with check‑in/check‑out, and provide the information they need to enjoy their stay. Problem Solver: Handle guest requests and resolve issues efficiently, keeping guests happy and comfortable. Reservation Rockstar: Manage bookings, cancellations, and changes with ease while maximizing room occupancy. Local Expert: Share local attractions, dining options, and special events, helping guests make the most of their stay. Safety & Security: Ensure guest safety by following all hotel protocols, including maintaining confidentiality of personal information. Behind the Scenes: Assist with daily reports, manage inventory, and keep common areas clean and welcoming. What You Bring to the Table A genuine passion for hospitality and guest satisfaction. Great communication skills for interacting with guests and team members alike. Basic math and computer skills to manage reservations and process payments. Ability to stay calm and positive under pressure. A helpful, can‑do attitude with a willingness to jump in wherever needed. Unique Perks and Lifestyle Benefits Competitive Hourly Wage: Because your hard work deserves it. Comprehensive Health Insurance: Medical, dental, and vision options. Employee Assistance Program (EAP): Confidential referral services when you need support. PTO That Starts from Day One: No need to wait a whole year to take a well‑deserved break. Six Paid Holidays: Because relaxation is essential. Hotel Discounts: Perks at Marriott hotels and other partner brands. Recognition & Rewards: Performance awards and nominations for industry accolades. Qualifications Education: High School Diploma, GED, or High School Equivalence Certificate. Previous hospitality or customer service experience is a plus but not required. Language: Ability to communicate effectively with guests, team members, and supervisors, handling requests courteously. Computer: Familiarity with basic office software (e.g., Word, Excel) and hotel reservation systems is a plus. Physical Demands: Frequent standing, walking, and sitting; ability to lift up to 25 pounds. #J-18808-Ljbffr Courtyard Newark Granville