Team Leader Crop Claims Operations

Team Leader Crop Claims Operations

The purpose of this role is to oversee the processing of crop claims. This role involves driving continuous improvement of claim best practices, processes, procedures, training materials to drive optimal outcomes, and ensure timely and accurate management of claims.

Location: Ramsey, MN Woodland, CA Council Bluffs, IA - Topeka, KS Missoula, MT Fargo, ND Eau Claire, WI

Work Arrangement: This position will be remote unless candidates are within 50 miles of an NAU office.

The salary range for this role is: Ramsey, MN ($64,000.00 - $96,000), Council Bluffs, IA ($64,000 - $96,000), Topeka, KS ($64,000 - $96,000), Missoula, MT ($64,000 - $96,000), Fargo, ND ($64,000 - $96,000), Eau Clarie, WI ($64,000 - $96,000), Woodland, CA ($70,500 - $105,500)

Your New Role

• Direct thorough investigation of submitted claims by collaborating with and supporting team to ensure all work is accurate and handled appropriately to comply with regulatory requirements, efficiently and effectively meet business and customer needs and achieve target metrics.
• Ensure the team operates efficiently and effectively by managing and monitoring claims-related escrow finances, adhere to business and industry standards and implement industry best practices.
• Ensure correct and efficient customer solutions by collaborating and supporting team in decision-making to foster partnered approach and effective claims handling.
• Provide requested information to key stakeholders in order to comply with regulatory reporting requirements.
• Lead on-boarding and development activities for team by sharing technical knowledge, recommending solutions to complex, escalated issues, train on department process and procedures and demonstrate application of best practices to assist in development of team.
• Recognize, research, recommend, and implement solutions to gaps in processes, communications, and training.
• Attend regular team meetings, training sessions, and workshops to build foundational marketing knowledge.

Required Qualifications

• Tertiary degree or equivalent combination of education and work experience

Preferred Experience

• Experience working in a claims environment within a specialized/complex claims area
• Strong attention to detail and ability to handle complex situations

Compensation Package

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits

• Hybrid Working a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE?

At QBE, we're enabling a more resilient future for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success and we can be part of yours!

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Skills: Claims Processing, Communication, Conflict Resolution, Critical Thinking, Crop Insurance, Customer Service, Intentional collaboration, Managing performance, Negotiation, Operations Management, Process Improvements, Relationship Building, Risk Management, Stakeholder Management, Team Leadership

How to Apply:

To submit your application, click "Apply" and follow the step by step process. QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.