Event Captain

The Event Captain will act as a coach and role model of the Occasions Values. You will be at the forefront of delivering exceptional catering services at various events and will oversee the coordination of catering staff, ensure the seamless execution of food and beverage service, and guarantee customer satisfaction through professionalism and attention to detail. RESPONSIBILTIES The Captain will be responsible for leading the direction of the Service team throughout onsite operations. As the main point of contact onsite, your role will encompass all aspects of client communication and support during the event. This pivotal position ensures a seamless experience for our clients by: Team Leadership: Leading and motivating catering staff, including servers, bartenders, and other support personnel, to deliver high-quality service in alignment with the event's objectives and client expectations. Event Coordination: Collaborating with the Occasions team to understand event requirements, including menu selections, dietary restrictions, and service preferences, and ensure that catering services align with the overall event vision. Continuous Client Engagement: Maintaining proactive communication with the client throughout the event and ensuring all client requests are understood and fulfilled promptly and efficiently. Setup and Preparation: Oversee the setup and preparation of catering stations, ensuring that all equipment, utensils, and serving areas are clean, organized, and stocked with necessary supplies before the start of the event. Food and Beverage Service: Supervise the service of food and beverages, ensuring that all items are presented and served according to established standards of quality, freshness, and presentation. Guest Interaction: Interact with guests in a friendly, courteous manner, addressing any questions or concerns they may have and ensuring that their dining experience exceeds expectations. Problem Solving: Proactively identify and resolve any issues or challenges that may arise during the event, including but not limited to staffing issues, equipment malfunctions, or last-minute changes to the menu. Quality Assurance: Conduct regular inspections of food and beverage items to ensure freshness, presentation, and compliance with health and safety regulations. Clean-Up and Breakdown: Coordinate the efficient breakdown and clean-up of catering stations, ensuring that all equipment and supplies are properly stored and venue spaces are left clean and orderly. Documentation: Maintain accurate records of event attendance, food and beverage consumption, and any other relevant data to facilitate post-event reporting and analysis. QUALIFICATIONS Fluency in English required; bilingualism preferred Previous experience in catering or hospitality management, with a proven track record of delivering exceptional service in a fast-paced environment. Strong leadership and communication skills, with the ability to motivate and inspire a diverse team of catering staff. Excellent organizational and time‑management abilities, with a keen attention to detail and the ability to multitask effectively. Knowledge of food safety and sanitation practices, as well as relevant regulations and guidelines governing the catering industry. Flexibility to work evenings, weekends, and holidays as required by event schedules. JOIN OUR TEAM We encourage growth throughout our entire company and encourage constant growth throughout all our employees. Many of our Captains have gone on to assume positions within the company including Sales, Marketing, Production Management and Senior Leadership. Others have remained with the Company for years and worked in a part-time supplemental role as Captains and/or Event Supervisors while they pursue other full‑time careers. If you are passionate about delivering outstanding catering experiences and thrive in a dynamic, customer‑focused environment, we invite you to join our team as an Event Captain. Together, we make the world a better place, one event at a time. EQUAL EMPLOYMENT OPPORTUNITY Occasions cares about merit, experience, and other job‑related criteria. We recruit, hire, and manage without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or veteran status. Job Types: Full‑time, Part‑time, Temporary, Seasonal #J-18808-Ljbffr