Cafe General Manager

Job Description

Job Description

We’re a fast-growing, values-driven café brand that’s redefining what everyday food service can be. With locations in vibrant neighborhoods across major cities, we focus on meaningful moments, consistent quality, and community-driven service. Our mission is simple: deliver excellent coffee and culinary experiences while fostering a positive, people-first culture.

The Role

The Store Operations Leader plays a pivotal role in driving daily success at one of our flagship café locations. This position combines hands-on leadership with strategic oversight to create a welcoming and efficient environment for both guests and team members. As a Store Leader, you’ll be responsible for maintaining top-tier standards in customer service, operational precision, product delivery, and team growth.

Key Responsibilities

• Build and nurture a motivated, inclusive, and high-performing team
• Lead by example, setting a strong tone of professionalism, kindness, and accountability
• Train and mentor team members, ensuring continuous development at all levels
• Manage team scheduling, timekeeping, and payroll coordination
• Collaborate on hiring decisions and guide onboarding for new team members
• Ensure every guest has a consistently outstanding experience
• Address customer concerns with empathy and professionalism
• Encourage and model hospitality that goes beyond the transaction
• Gather and act on customer feedback to refine service delivery
• Maintain health, safety, and cleanliness standards to meet all local and internal requirements
• Monitor and manage inventory, vendor orders, and supply chain flow
• Handle cash management, compliance audits, and back-of-house reporting
• Ensure beverage and food items meet brand standards for taste, presentation, and consistency
• Train team members on product knowledge and preparation techniques
• Monitor waste, manage portioning, and minimize operational losses

Who You Are

• 3–5 years of leadership experience in hospitality, retail, or food & beverage
• Proven ability to lead and develop diverse teams
• Skilled in operations management, scheduling, and inventory systems
• Strong communicator and confident decision-maker
• Energized by fast-paced environments and shifting priorities
• Passionate about creating memorable experiences and serving others
• Experience working in specialty coffee or café environments
• Familiarity with POS systems and labor management tools
• Knowledge of food safety standards and regulatory compliance

What We Offer

• Competitive salary ($65,000–$75,000 depending on location & experience)
• Quarterly performance bonuses
• 3 weeks Paid time off and sick leave
• Medical, dental, and vision benefits
• Ongoing professional development opportunities
• A dynamic, supportive work environment where your voice matters