Senior Customer Service Representative

Axelon Services Corporation - - Responsibilities: Serve as primary point of contact for customers across phone and digital channels; Resolve complex policy, coverage, billing, and service inquiries end-to-end; Apply guidelines and exception processes for non-routine issues; Utilize AI-powered tools for guided workflows and summaries; Review/validate AI-generated summaries and case notes for accuracy; Maintain documentation in accordance with privacy/regulatory requirements; Identify issues needing escalation and coordinate with internal partners; Provide input on recurring issues and process improvements; Participate in required training and ongoing skill development Axelon