Call Center Manager

Call Center Manager

Sun East Federal Credit Union of Aston, PA is seeking a Call Center Manager to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!

Our Call Center Manager will earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!

Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."

Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time. In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

Responsibilities

As a Call Center Manager your day is spent assisting in the overall efficiency and effective operation of the Call Center to meet the established performance standards. Supporting the Call center with answering incoming calls, conducting outgoing calls regarding member accounts, problems and/or transactions and handling escalated member calls. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone interaction.

When handling calls you assist members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers. You educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products.

You are trained to put the member and fellow employees first every day exemplifying Sun East's Mission and Values in all that you do

Qualifications for a Call Center Representative

• High School Diploma or equivalent
• A minimum of 5 years call center experience, with a minimum of 3 years supervisory/management experience
• Good public relations skills
• Ability to work independently
• Ability to communicate effectively
• Good organizational skills
• Basic typing and math skills
• Previous banking and/or credit union experience
• Previous loan experience.
• Bilingual skills a plus
• Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

Work Schedule

This position typically works Monday-Friday with two Saturday shifts a month. Hours vary with at least two evening shifts a week. Typical shifts include 7:45 am - 4:45 pm, 9:00 am - 6:00 pm, and 10:00 am - 7:00 pm on weekdays and 7:45 am - 1:00 pm on Saturdays.

Are you ready to join our team? If you feel that you would be right for this Call Center Manager position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!