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Contact Center Workforce Analytics & Scheduling Specialist

Jobtailor

Peckham seeks a Workforce Management specialist to coordinate schedules for a contact center, maintain attendance accuracy, and manage real-time adherence. You will sustain WFM software, generate operational reports, and analyze performance data to drive improvements. The role emphasizes strong Excel skills, experience with Avaya/CMS, and a collaborative approach with supervisors to meet service levels and quality standards. An IT certification or degree enhances candidacy. #J-18808-Ljbffr Jobtailor

Vacancy posted 4 days ago
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