Insurance Eligibility/Verification Specialist

Student Health Services - Insurance: UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus. Our services are designed with students, faculty and staff needs in mind. Become a part of our committed UCF Student Health Team as an Insurance Eligibility/Verification Specialist and deliver outstanding care to our community. The Opportunity The Insurance Eligibility/Verification Specialist I supports clinical operations by managing insurance verification, eligibility, and essential administrative tasks. This role is a key point of contact for patient financial navigation and requires a strict commitment to maintaining the confidentiality of Protected Health Information (PHI). This position is primarily based at the main campus. Student Health Services also operates a satellite clinic at the College of Medicine Campus in Lake Nona. Responsibilities Verify the insurance eligibility for patients and analyze policy coverage in order to maintain patient accounts in EHR system. Determine deductibles, co-payments, and co-insurance for students and patients in participating insurance plans. Verify that the insurance on file for patient appointments is active. Update accounts with inactive insurance and contact patients for additional information. Receive and verify patient insurance via multiple sources (in-person, phone, email, Qualtrics, kiosk, International Insurance Pool) and determine network status. Collect the payment from patients for student health fees, co-pays, and prior balances. Perform applicable system searches when necessary to determine student status. Assist with the appointments/referrals for departments and serve as the liaison between participating insurance plans and patients. Answer telephone calls, greet patients and visitors, and direct them to the appropriate office in Student Health Services. Confirm patient’s medical insurance coverage to arrange for other services as needed within the assigned specialty Pod (e.g. laboratory, primary care, OB/GYN) with participating plans. Occasional coverage at the Lake Nona location as needed based on operational needs. Perform other duties as assigned including but not limited to the timely completion of all required university and college training. Minimum Qualifications High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). Preferred Qualifications Experience with insurance eligibility and verification. Proficiency in medical terminology. Knowledge of Electronic Medical Records (EMR) systems and the ability to use EMR appropriately in the performance of job duties. Experience working in a medical office setting. Strong communication skills, with the ability to interact effectively across all organizational levels, as well as with patients and insurance plans. Additional Application Materials Required In addition to your application, please submit a copy of your resume. Special Instructions to the Applicants The anticipated hourly rate range for this position is $15.66 - $17.23. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations. This position is primarily based at the main campus. Student Health Services also operates a satellite clinic at the College of Medicine Campus in Lake Nona. This is a time‑limited funding position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted. All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment‑based visa processing for individuals currently sponsored by another employer. Benefits Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program Paid time off, including annual and sick time off and paid holidays Retirement savings options Employee discounts, including tickets to many Orlando attractions Education assistance And more…For more benefits information, view UCF Employee Benefits Guide. Department Academic Health Sciences Center (AHSC) - Health Center Operations Work Schedule Monday – Friday; Up to 40 hours per week within the hours of 8:00 AM-6:00 PM (8 hour shifts). Occasional Saturdays may be required. Hours are subject to change due to operational needs, special projects and/or emergencies. Type of Appointment Fixed Term Expected Salary $15.66 to Negotiable Job Posting End Date 06-10-2026 12:00 AM Veteran’s Preference Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request. UCF is proud to be a smoke‑free campus and an E‑Verify employer. If an accommodation due to a disability is needed to apply for this position, please call View phone number on click.appcast.io or email View email address on click.appcast.io. For general application or posting questions, please email View email address on click.appcast.io. Relocation and Residence Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins. #J-18808-Ljbffr