Vice President of Service Operations

Vice President of Service Operations

About the Company

Globally recognized manufacturer of heat exchange solutions

Industry
Machinery

Type
Privately Held

Founded
1920

Employees
5001-10,000

Specialties

• air cooled condenser
• box cooler
• charge air cooler
• compact heat exchangers
• double tube heat exchangers
• finned tube heat exchangers
• natural gas preheater
• oil cooler
• and plate heat exchangers

About the Role

The Company is seeking a VP Service Operations Americas to take on a pivotal role in leading and developing regional service teams. The successful candidate will be responsible for driving performance, customer satisfaction, and revenue from maintenance, repair, and overhaul work. This role demands a leader with a deep understanding of service delivery processes, customer lifecycle management, and a strong track record of meeting revenue targets in competitive markets. The VP will also be tasked with expanding service capabilities, interacting with customers at all levels, and implementing standardized service processes and digital tools to enhance efficiency and consistency. Applicants must have a Bachelor's degree and at least 10 years' of experience in operations, with a preference for those who have worked in industrial or manufacturing environments. The role requires a hands-on leadership style, the ability to be a change agent, and a willingness to travel across the Americas. The VP will be a key member of the Americas Leadership Team, with full P&L responsibility for the regional service business, and will be expected to support strategic initiatives for transformational growth and brand expansion. Collaboration with cross-functional teams and a focus on service excellence to expand market share and penetrate new industries are also essential aspects of the position.

Hiring Manager Title
Executive Vice President, Americas

Functions

• Operations