Supervisor

Supervisor

Location: Fun Land - Fredericksburg, VA Position Type: PT Hourly

Company Overview: Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact. Five Star isn't just a rating or a name; we're a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we're all about delivering experiences families, friends, and coworkers remember long after they leave. As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you're starting your very first job, looking for a flexible role, or building a long-term career, there's a spot for you here. Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone's contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond. If you're service-minded, motivated, and ready to be part of something fun and meaningful, we'd love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

Job Summary: The Supervisor position assists the Operations Managers and General Manager with real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.

Key Responsibilities:

• Assist managers in overseeing the daily operations of all crew at your facility
• See that standups meetings pre-shift are completed
• Document attendance issues following attendance policy
• Ensure inspections are completed. Problems must be tagged, report & follow-up
• Verify that the park is clean. Delegate cleaning duties to team members
• Timekeeping - Approve times. Ensure that management staff at your facility are approving clock-in/out punches each shift. This must be done each shift.
• Complete daily schedule template the previous day to ensure all positions are covered
• Assess team and move crew around as needed
• Assess team for training and re-training needs
• Field guest complaints
• Incident Reports
  1. Assist Operations Managers in completion of guest and team member incident reports as needed
  2. Help Manager ensure reports are completed and turned in within 24 hours
  3. Ensure team members who are injured are retrained if that was the cause
  4. If team member needs medical attention call Safety Manager immediately
• Work alongside crew as needed.
• Fill in for brakes as needed

Perform other duties and responsibilities as required or requested. Schedule crew members for your designated location.

Ongoing responsibilities are:

• Support GMs goal of ensuring team meets or exceeds turn over times
• Assist with ride audits if needed. Retrain/coach as needed
• Update standup meeting info. Communicate to other operations managers if something is added or changed
• Ensure facility is well maintained. Notify GM is something needs to be fixed.

Supervisory Responsibility: This position assists Operations Managers and General Manager in managing all employees of the department and is responsible for leadership, performance management and retention of crew members within its department

Physical Demands: The physical demands described here are representative of those that must be met by a crew member to successfully perform the essential functions of this job. While performing the duties of this job, the crew member is regularly required to talk or hear. The employee frequently is required to stand; walk; bend; use hands to handle, or feel; and reach with hands and arms. Could lift at times up to 50lbs.

Education: High School diploma or GED equivalent required

Position Type/Expected Hours of Work: This is a part-time position and hours of work and days are determined by the General Manager. Evenings, weekends and some holidays are required as job duties demand.

Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.