Desktop Support Technician

IDR is seeking a Desktop Support Technician to join one of our top clients in Los Angeles, CA . This role is a fantastic opportunity for individuals eager to provide exceptional end-user support within a dynamic and fast-paced environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Desktop Support Technician: Deliver frontline desktop support to end users across our client's campus, ensuring timely and effective resolution of issues. Manage and resolve support requests from a ticket queue, focusing on troubleshooting Windows environments and hardware problems. Perform system builds, imaging, and device configuration, while assisting with hardware deployment and logistics. Provide account and access support, and assist users with application-related issues. Communicate effectively with end users, setting appropriate expectations and escalating issues when necessary. Required Skills for Desktop Support Technician: 2-3 years of experience in Desktop Support, with a strong emphasis on customer service and communication. Proficiency in troubleshooting Windows environments and working independently from a ticket queue. Strong problem-solving skills and a professional, service-oriented approach. Experience with hardware deployment, imaging, and workstation builds is preferred. Familiarity with ServiceNow and supporting enterprise users in an onsite environment is advantageous. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row #LI-onsite IDR Healthcare