Desktop Support Technician

A bit about us: Prestige Hospital System Placed #1 in both California in a broad assessment of excellence in hospital-based patient care. Why join us? Competitive Salary$$ Stellar Benefits (Medical, Dental Vision, Life Insurance) Flexible Schedule Job Stability Career growth The position offers a competitive salary If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you. Job Details Job Details: We are currently seeking a dynamic and passionate Consulting Desktop Support Technician to join our Tech Services team. This exciting role involves providing technical support, troubleshooting, and ensuring the efficient operation of desktop computers, peripherals, and software within established standards and guidelines. If you're looking to join a fast-paced, innovative team and have a profound impact on the tech services industry, then this may be the perfect opportunity for you. Responsibilities: Provide first-level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to correct resources. Walk customers through problem-solving processes. Follow up with customers, provide feedback, and see problems through to resolution. Utilize excellent customer service skills and exceed customers' expectations. Ensure proper recording, documentation, and closure. Recommend procedure modifications or improvements. Preserve and grow your knowledge of help desk procedures, products, and services. Assist in the organization and inventory of all hardware and software resources. Maintain excellent communication with all end users and other IT staff. Work with other technicians to learn new software and hardware applications. Qualifications: Minimum 6 months to 2 years of experience in IT required. Proven experience as a Desktop Support Technician or similar role. Experience with Cerner, Footprints, and Kronos required. Experience in Desktop Support preferred. Excellent problem-solving and multitasking skills. Customer-oriented attitude. Knowledge of internet security and data privacy principles. Degree in Computer Science or relevant field. Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified IT Professional would be an asset. Must have a strong understanding of computer support and troubleshooting. Must have the ability to communicate effectively, both orally and in writing. Must be able to work independently and in a team-oriented, collaborative environment. Must be able to effectively prioritize and execute tasks in a high-pressure environment. Must have a strong dedication to customer service. Must have 5+ years of experience. If you possess the necessary qualifications and experience, and you are ready for a challenging yet rewarding role in a dynamic environment, we invite you to apply for our Consulting Desktop Support Technician position. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy Jobot