Senior Relationship Management Analyst

Relationship Management Analyst

At BBH, partnership is more than a form of ownershipit's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

The Relationship Management Analyst (RMA) role in the Futures Commission Merchant team (FCM) is responsible for providing overall client satisfaction efficiently and economically while monitoring BBH's financial exposure. The role manages the day-to-day aspects of the Futures Commission Merchant (FCM) and Derivatives Clearing Organization (DCO) client relationships to support high client service expectations and serves as a point of escalation for complex issues. You will develop an understanding of the client's goals and objectives in collaboration with the FCM Relationship Manager and internal departments to meet the client's needs. You will be required to troubleshoot and resolve a wide range of inquiries and ensure execution of high-volume transactions in the multi-million-dollar range across numerous currencies. You will be required to independently assess and communicate time sensitive transactions to determine whether they fall within BBH's risk tolerance or require escalation to senior management (including BBH's Credit Committee and Partners).

Key Responsibilities:

• Client Servicing
• Establish and maintain client service model in collaboration with the FCM Relationship Manager.
• Primary day-to-day client contact for activities which include margin settlements, banking, collateral and investment activities and collateral management.
• Ensure timely and accurate responses to all client inquiries with a goal of client satisfaction.
• Provide filtering and escalation for client requests; serves as an escalation point for client service issues.
• Build a network of contacts within the client organization as well as across internal departments within BBH.
• Build overall credibility and foster trust with clients on the telephone and via in person meetings.
• Risk and Control
• Be able to understand and ensure adherence to regulations specific to FCM/DCO clients.
• Identify and resolve issues related to time sensitive margin payments and security movements to meet tight exchange deadlines.
• Monitor and release daily payments via BBH's internal payment system based on pre-defined client criteria.
• Vigilantly monitor client behavior to alleviate any areas of potential risk to the firm.
• Interact closely with BBH's Treasury team to keep them apprised of FCM/DCO client's US and foreign daily activity to ensure effective cashiering for the bank.
• Review and ensure client documentation is current in collaboration with the FCM Relationship Manager.
• Review invoices generated by BBH's internal Billing team to ensure accuracy and monitor client accounts for timely collection of fees.
• Technology, Productivity and Innovation
• Troubleshoot and ensure resolution of technical issues experienced by clients on BBH systems.
• Manage setup of clients and train them on BBH's Web-based product (Infuse) to view their accounts and generate reports/statements, with the aim of reducing client inquiries.
• Realize FCM team efficiencies through increased automation and streamlining workflows.

Requirements:

• Exceptional client service skills.
• Strong aptitude for numbers, accuracy and organization.
• Technical and analytical ability.
• Ability to work accurately and quickly under pressure.
• Good interpersonal skills.
• Excellent written and verbal communication skills.
• Creative problem-solving skills include the ability to identify, recommend and implement solutions.
• Ability to learn and adapt to new technologies and systems.
• High level of integrity, ethics and professionalism.
• Proficiency in various software applications.
• Strong organizational and time management skills.
• Familiarity with the market for US/Foreign security and cash settlements.
• Required to work non-traditional hours, including holidays, and may include evenings and weekends when necessary.

Salary Range

NY: $85,000 - $105,000 base salary + annual bonus target

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheckproviding you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and developmentso we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advicecreating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, oftenpushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.